Lacey Guillory

• Onboarded approximately 30 new hires monthly
• Implemented company wide LMS for tracking and monitoring training and compliance
• Developed first of its kind training for key roles (ie. customer project Managers, lead technicians, A&P technicians)
• Wrote company approved Standard Operating Procedures for Training team
• Developed and launched company incentive programs
• Assisted in developing training materials for new employee onboarding programs.
• Coordinated logistics for training sessions, ensuring all resources were available and organized.
• Supported trainers by managing schedules and participant registrations for workshops.
• Facilitated communication between departments to enhance training program effectiveness.
• Conducted surveys to gather feedback on training sessions and identify areas for improvement.
• Maintained accurate records of training attendance and employee progress in systems.
• Collaborated with team members to refine training processes and enhance learner engagement.
• Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
• Developed engaging instructional materials, including presentations, handouts, and interactive activities.
• Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
• Partnered with external vendors to source specialized training content or services when required by organizational needs or strategic priorities.
• Spearheaded internal certification programs that increased staff competencies in key areas such as project management or leadership skills.
• Coordinated with subject matter experts to ensure training content was accurate, relevant, and up-to-date, improving course effectiveness.
• Increased training session attendance, actively promoting sessions through engaging communications and scheduling flexibility.
• Provided coaching and mentoring to employees.

• Developed engaging lesson plans aligned with curriculum standards.
• Implemented assessment tools to evaluate student performance effectively.
• Mentored students in academic and personal development initiatives.
• Conducted workshops for professional development and teaching strategies improvement.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Boosted student performance by providing individualized support and targeted feedback.
• Increased student motivation by developing engaging lesson plans that catered to various learning styles.
• Increased student participation via engaging lectures and assignments.
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• Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
• Organized and led educational rescue workshops for peers, sharing best practices in pedagogy and classroom management.
• Shifted between formal and informal methods of teaching to keep students engaged.

• Conducted safety audits to identify hazards and ensure compliance with regulations.
• Developed and implemented training programs for staff on safety protocols and procedures.
• Collaborated with cross-functional teams to enhance workplace safety initiatives and culture.
• Assisted in preparing safety documentation, including reports and incident investigations.
• Led risk assessment activities, identifying potential hazards and proposing mitigation strategies.
• Coordinated emergency response efforts, effectively mitigating the impact of on-site accidents or incidents.
• Educated employees on hazardous waste management, emergency response and safe work practices.

Conducted safety audits and inspections to identify workplace hazards and deficiencies.

• Operated and maintained equipment to ensure optimal performance and safety standards.
• Collaborated with team members to troubleshoot and resolve technical issues efficiently.
• Conducted routine inspections and preventative maintenance on machinery to minimize downtime.
• Documented service records accurately for compliance and quality assurance purposes.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Worked with diverse types of weather and ground conditions.
• Inspected, evaluated and calibrated electrical and mechanical systems and components.
• Supported project management teams with expert technical advice, contributing to successful project completions.
• Completed preventive maintenance on machines to enhance production and maintain quality.
• Documented findings and results to support process improvement initiatives.
• Trained new technicians on proper handling of catalysts and safety procedures.
• Ensured compliance with safety regulations during catalyst handling, minimizing workplace accidents and incidents.

• Conducted safety assessments prior to confined space entries, ensuring compliance with industry regulations.
• Operated rescue equipment, including harnesses and rigging systems, during emergency response situations.
• Assisted in training sessions on confined space protocols for new team members, enhancing overall team competency.
• Implemented inspection routines for rescue gear, maintaining operational readiness and safety standards.
• Coordinated rescue drills to evaluate response times and effectiveness of procedures among team members.
• Developed incident reports detailing rescue operations and recommendations for process improvements.
• Mentored junior technicians in best practices for confined space entry and emergency response techniques.
• Increased overall safety awareness among team members through regular hazard identification exercises.
• Collaborated with fellow technicians to ensure seamless communication and coordination during high-stress situations.

• Conducted routine inspections of aircraft fuel systems to ensure compliance with safety regulations.
• Performed troubleshooting and repairs on fuel system components, enhancing operational reliability.
• Documented maintenance activities and service reports for regulatory compliance and quality assurance.
• Ensured accurate documentation of maintenance actions, contributing to streamlined record-keeping processes.

• Operated and maintained catalyst testing equipment to ensure optimal performance.
• Conducted routine inspections and quality control checks on catalytic processes.
• Assisted in troubleshooting issues with catalysts and resolving operational challenges.
• Collaborated with team members to enhance workflow efficiency and safety protocols.
• Conducted safety inspections to ensure compliance with OSHA regulations.
• Assisted in developing safety training programs for staff awareness.
• Monitored and reported on workplace hazards to management for resolution.
• Implemented safety protocols, enhancing operational efficiency and risk management.
• Collaborated with teams to conduct incident investigations and root cause analysis.
• Maintained accurate records of safety incidents and corrective actions taken.
• Trained new employees on safety procedures, fostering a culture of safety awareness.
• Evaluated existing safety measures, recommending improvements for enhanced protection.
• Identified workforce safety violations and issued violations to maintain integrity of safety program.
• Increased employee awareness of safety practices through consistent communication and education on safe work procedures.
• Examined credentials, licenses and permits for compliance with licensing requirements.
• Ensured compliance with OSHA regulations by performing regular audits and implementing necessary corrective actions.

• Managed scheduling and calendar coordination for multiple executives.
• Prepared and edited correspondence, reports, and presentations as needed.
• Assisted in organizing meetings and events, ensuring all logistics were addressed.
• Maintained accurate filing systems and electronic records for easy access.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

• Managed customer inquiries and resolved issues to enhance satisfaction.
• Coordinated account activities and maintained detailed records for client interactions.
• Facilitated communication between departments to streamline service delivery.
• Trained new team members on customer service protocols and account management systems.
• Implemented process improvements that increased efficiency in account handling procedures.
• Led initiatives to enhance customer retention through personalized outreach efforts.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Established performance and service goals and held associates accountable for individual performance.
• Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
• Secured on-time payments and collected on delinquent accounts with tailored payment plans.
• Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
• Improved account retention rates by proactively managing customer accounts and anticipating potential issues before they arose.