Summary
Overview
Work History
Education
Skills
Accomplishments
Knit, Crochet, Sewing, Floral Arranging, Framing, and Stained Glass
Timeline
Hi, I’m

Lacey Gutbrod

Manager
Cheney,WA
Lacey Gutbrod

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

12
years of professional experience

Work History

Maverik Adventure's First Stop
Salt Lake City, UT

Quality Assurance Manager
03.2021 - Current

Job overview

  • Established procedures and quality standards.
  • Kept records of quality reports and statistical reviews.
  • Monitored product trends and suggested changes.
  • Reviewed current standards and policies.
  • Troubleshot product issues and fixed problems.
  • Trained and developed employees in effort to contribute to overall professional growth.
  • Strictly followed all health, safety and legal standards.
  • Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.

Maverik Adventure's First Stop

Store Director
03.2016 - 03.2021

Job overview

  • Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Maintained inventory, checking stock and keeping up with fluctuating supply and demand.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Checked promotions for accuracy and for merchandising to company standards.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

JOANN Fabrics And Crafts
Spokane , WA

Keyholder Full Time Team Member
01.2013 - 03.2016

Job overview

  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Extensive knowledge of all products and crafts

Michaels Arts And Crafts
Eagan, MN

Lead Front End Cashier
06.2009 - 05.2012

Job overview

  • Greeted customers and responded to requests for information.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Extensive knowledge of all products and crafts to include floral department and framing department

Education

Eastern Washington University
Cheney, WA

Some College (No Degree)

Skills

  • Work Planning and Prioritization
  • Written and Verbal Communication
  • Attention to Detail
  • Staff Supervision
  • Employee Motivation
  • Business Leadership
  • Staff Development
  • Customer Service
  • Team Building
  • Best Practices
  • Retail Management
  • Staff Leadership
  • Operational Budget Forecasting
  • Cash Management
  • Sales Tracking

Accomplishments

  • Supervised team of 10 to 12 staff members.
  • Exceeded monthly store sales goals 3 months in a row.

Knit, Crochet, Sewing, Floral Arranging, Framing, and Stained Glass

I have a large base of knowledge in ever type of craft from Knitting and Crocheting to Framing and Stained Glass. I am able to hand sew use a sewing Machine and Embroider. I know how to do paper crafts like Scrapbooking, Origami, and Paper Machete.

Timeline

Quality Assurance Manager

Maverik Adventure's First Stop
03.2021 - Current

Store Director

Maverik Adventure's First Stop
03.2016 - 03.2021

Keyholder Full Time Team Member

JOANN Fabrics And Crafts
01.2013 - 03.2016

Lead Front End Cashier

Michaels Arts And Crafts
06.2009 - 05.2012

Eastern Washington University

Some College (No Degree)

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Lacey GutbrodManager