Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lacey Hawk

Sparks,Nevada

Summary

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Overview

31
31
years of professional experience

Work History

Scheduling Assistant

Cory's Lawn Service
Reno, NV
03.2021 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Researched discrepancies between customer invoices and payments received.
  • Responded promptly to inquiries from internal and external customers regarding billing issues.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.

Customer Service Representative

Teleperformance
Reno, NV
10.2019 - 02.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
  • Cross-sold bank products such as credit cards, loans, and insurance policies.
  • Identified potential fraud cases and reported them to the supervisor.
  • Explained banking procedures and regulations to customers accurately.

Insurance Verification Specialist

California Sports Medicine Center
Greenbrae, CA
05.2005 - 09.2019
  • Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Maintained accurate documentation on all pre-authorization requests, denials and appeals.
  • Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
  • Provided timely follow up with payers regarding payment status of claims.
  • Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
  • Analyzed complex health plan contracts to determine benefit coverage levels for services rendered.
  • Researched third party payer guidelines related to prior authorizations, coding and billing processes.
  • Processed manual claims when necessary due to incorrect or incomplete information from providers or patients.
  • Evaluated policies and procedures related to Insurance Verification activities.
  • Collaborated with internal staff members such as Billing Specialists, Medical Coders., to resolve any discrepancies in patient's insurance information.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.

Business Sales Executive

Burnett & Associates
Reno, NV
12.2013 - 07.2016
  • Generated new business opportunities through networking, cold calling and referrals.
  • Presented company products, services and solutions to prospective clients in a professional manner.
  • Reviewed and updated records, documents, and files for accuracy.
  • Performed quality assurance checks on incoming data to ensure accuracy.
  • Coordinated with other staff members in order to ensure timely delivery of requested materials.
  • Assisted in the preparation of financial statements, trust accounting reports and other related documents.
  • Reviewed legal documentation to ensure accuracy and compliance with relevant regulations.
  • Advised clients on various aspects of trust administration including investment strategies, taxation issues and estate planning matters.

Medical Assistant

Dr. Dianna J Thomas
Sparks, NV
12.1998 - 06.2002
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Organized patient charts before each day's clinic sessions began.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.

Medical Assistant

Physician's Center West
Fallon, NV
02.1996 - 12.1998
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.

Medical Records Clerk

West Hills Hospital
Reno, Nevada
06.1993 - 01.1996
  • Reviewed patient charts for accuracy and completeness.
  • Processed incoming medical records requests.
  • Maintained a secure filing system for confidential documents.
  • Entered data into electronic health record systems.
  • Scanned paper records into digital format.
  • Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
  • Updated patient files with new medical information as needed.
  • Assisted in the development of policies and procedures related to the maintenance of accurate medical records.
  • Compiled discharge summaries for all discharged patients.
  • Identified discrepancies between physical documentation and electronic health records.
  • Analyzed trends in utilization rates and reported findings to management.
  • Provided training to staff members on proper documentation techniques for medical records.
  • Assisted in developing processes for maintaining current information in patient's files.
  • Retrieved medical charts for healthcare staff for filing in medical records.
  • Organized patient charts, gathering medical histories, lab results and consents.
  • Managed release of information requests and identified requestors as patient, relation or provider.
  • Observed confidentiality and safeguarded all patient-related information.
  • Purged outdated files.
  • Maintained positive working relationship with fellow staff and management.

Education

Associate of Science -

Western Nevada College
Carson City, NV

Skills

  • Teamwork and Collaboration
  • Customer Engagement and Support
  • Quality Assurance
  • Problem-Solving
  • Strong Work Ethic
  • Interpersonal Relationships

Timeline

Scheduling Assistant

Cory's Lawn Service
03.2021 - Current

Customer Service Representative

Teleperformance
10.2019 - 02.2021

Business Sales Executive

Burnett & Associates
12.2013 - 07.2016

Insurance Verification Specialist

California Sports Medicine Center
05.2005 - 09.2019

Medical Assistant

Dr. Dianna J Thomas
12.1998 - 06.2002

Medical Assistant

Physician's Center West
02.1996 - 12.1998

Medical Records Clerk

West Hills Hospital
06.1993 - 01.1996

Associate of Science -

Western Nevada College

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