Lacey Heinz

Assisted 22 branches with scheduling appointments, routing technicians, and maintaining termite/bed bug inspections.Independently assisted customers with payments in person and over the phone answering billing questions. On a daily basis used word and Excel. Scheduled customers estimates and call backs for service. Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.

Assisted pharmacist, greeting customers, locating prescriptions. Helped in photo lab, developing film. Cashier including cash, check, debit and credit transactions, processes refunds Helped customers complete purchases, locate items and join reward programs. Scanned store regularly for potential safety or operational issues and reported to management for resolutions. Worked with other associates to support cashiers and management needs. Increased access to inventory by supporting merchandise stocking and search efforts. Set up new sales displays each week.

Scheduled three in-home appointments daily on a manageable route for the entire enrollment period. Added 5 to 10 RSVPs for restaurant meetings through daily calls helping new seniors with doctor choices when they would receive new cards. Documented time, calls and results and submitted reports. Developed and presented talks on available products and services that could meet current business needs. Achieved sales goals, distribution targets and market share through proactive management of territory. Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts. Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.

Directed scheduled and routed outside technicians.•Routed for five states including Utah, Idaho, Montana, Wyoming and Nevada. Confirmed with Tech managers, technicians and customers all scheduling to avoid any possible conflicts and assured their manageability. Arranged delivery or storage of goods at destinations. Managed team of employees, overseeing hiring, training and professional growth of employees. Learned new skills and applied to daily tasks to improve efficiency and productivity. Demonstrated respect, friendliness and willingness to help wherever needed.

Sold cellular phone and wireless devices at Company owned stores.

Sold 125% of goal, selling contracts for service. Awarded Number 1 in accessory sales in Northern CA. Effectively sold significant overstock of inventory, reducing overhead and improving cash flow. Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements. Exceeded goals for new accounts in single sales cycle. Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.