Summary
Overview
Work History
Education
Websites
Timeline
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Lacey Henderson

Orange Park

Summary

Results-focused professional with solid background in regional coordination. Known for driving operational efficiencies and fostering strong team collaboration. Reliable and adaptable, with strong problem-solving and communication skills.

Overview

11
11
years of professional experience

Work History

Regional Coordinator

HES Facilities
05.2021 - Current
  • Streamlined communication channels for increased efficiency within the region.
  • Improved customer satisfaction levels by addressing issues promptly and implementing proactive solutions within the region.
  • Managed budgets and resources effectively to achieve financial goals and optimize regional operations.
  • Collaborated closely with other Regional Coordinators to share best practices, optimize resource allocation, and drive overall company success.
  • Spearheaded the implementation of new systems or tools designed to enhance productivity across teams in the region.
  • Provided regular updates to senior management on regional progress, challenges, and opportunities for improvement.
  • Led change management efforts during organizational restructuring, ensuring minimal disruption to daily operations within the region.
  • Conducted regular performance evaluations of team members, providing constructive feedback that fostered continuous improvement within the region.
  • Entered data, generated reports, and produced tracking documents.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Office Manager

ABM Industries
12.2017 - 05.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.

Administrative Assistant

GCA SERVICES GROUP
06.2014 - 12.2017
  • Process paperwork for new employees
  • Enter employee information into the Kronos payroll system
  • Verify attendance, hours worked, and pay adjustments
  • Update payroll records
  • Keep track of leave time, such as vacation, personal, and sick leave, for employees
  • Conduct verifications of employment and screening

Intern

EZY MARKETING
05.2017 - 08.2017
  • Web Design
  • Graphic Design
  • Social Media Marketing
  • Constant Contact

Education

Bachelor’s of Science - Communications, Advertising

University Of North Florida
Jacksonville, FL
12.2017

Associates of Arts -

Tallahassee Community College
Tallahassee, FL
12.2015

Timeline

Regional Coordinator

HES Facilities
05.2021 - Current

Office Manager

ABM Industries
12.2017 - 05.2021

Intern

EZY MARKETING
05.2017 - 08.2017

Administrative Assistant

GCA SERVICES GROUP
06.2014 - 12.2017

Bachelor’s of Science - Communications, Advertising

University Of North Florida

Associates of Arts -

Tallahassee Community College

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Lacey Henderson