Summary
Overview
Work History
Education
Skills
Timeline
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Lacey Hetrick

Fowlerville,MI

Summary

Efficient and energetic Retail Manager with 20+ years of experience in customer service and sales by creating a friendly environment. Ability to monitor the day-to-day operations of both retail front of house and inventory/receiving back of house with emphasis on controlling staff and store flow. Monitor the conducting of nightly and monthly inventory audits in accordance with company and state guidelines to ensure that there are no diversions of inventory, and effectively respond to discrepancies. I ensure overall store performance, identifying staffing needs, managing schedules, and developing operational action plans while mentoring and developing the team.

Overview

16
16
years of professional experience

Work History

Bartender

Of Rice and Men
Ann Arbor, MI
01.2022 - 10.2023
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Assisted in setting up the bar for service shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Bartender

Chili's Bar and Grill
Brighton, MI
02.2021 - 12.2021
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Greeted frequent visitors by name and explained new promotions.

Bartender

Country Pub
Gregory, MI
05.2012 - 02.2021
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Manager

Sunglass Hut
Las Vegas, NV
03.2008 - 02.2012
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Education

Certificate - Masssage Therapy

UCMT School of Massage Therapy
Las Vegas, NV
06-2008

High School Diploma -

Fowlerville High School
Fowlerville, MI
06-2005

Skills

  • Mixology
  • Suggestive Selling
  • Health codes compliance
  • Team training and development
  • Organizational ability
  • Complex Problem-Solving
  • Time Management

Timeline

Bartender

Of Rice and Men
01.2022 - 10.2023

Bartender

Chili's Bar and Grill
02.2021 - 12.2021

Bartender

Country Pub
05.2012 - 02.2021

Manager

Sunglass Hut
03.2008 - 02.2012

Certificate - Masssage Therapy

UCMT School of Massage Therapy

High School Diploma -

Fowlerville High School

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Lacey Hetrick