Lacey Hill
Scottsdale,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Sales and Marketing Administrator
KHL Group Americas
08.2023 - Current
- Managed CRM system, maintaining accurate records of customer interactions and sales activities.
- Supported sales representatives with the timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
- Collaborated with marketing department personnel to optimize strategic initiatives.
- Maintained current knowledge of evolving changes in the marketplace.
- Stayed current on company offerings and industry trends.
Sales and Marketing Coordinator
Liquid Alchemist
03.2022 - 04.2023
- Monitored and reported on sales performance metrics to inform decision making.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Collaborated with sales and marketing teams to coordinate promotional activities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Composed daily posts for social media and helped build corporate presence on Instagram.
- Devised content strategy to effectively engage target audiences.
Customer Service Representative
Liquid Alchemist
03.2022 - 05.2023
- Responded to email and social media messages according to prescribed policies.
- Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Manager, Sales and Customer Support
SRSR, Inc.
03.2018 - 12.2021
- Accomplished multiple tasks within established timeframes.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Efficient in CRM, ZOHO.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Proficient in contracts, and affidavits of heirship.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Approved regular payroll submissions for employees.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Cross-trained existing employees to maximize team agility and performance.
Sales Associate
Cavender's Boot City
01.2014 - 03.2015
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Achieved perfect attendance and on-time record.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Tracked stock using company inventory management software.
- Processed product returns and assisted customers with other selections.
Education
West Virginia University
Morgantown, WVMedical Billing And Coding
Ashworth College
Norcross, GAHigh School Diploma -
Allen High School
Allen, TX06.2015
Skills
- Administrative and Office Support
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Decision Making
- Time Management
- CRM Software
- Problem Solving
- Excellent Attention to Detail
- Adaptable and Resilient
- Confidence and Drive
Timeline
Sales and Marketing Administrator
KHL Group Americas
08.2023 - Current
Sales and Marketing Coordinator
Liquid Alchemist
03.2022 - 04.2023
Customer Service Representative
Liquid Alchemist
03.2022 - 05.2023
Manager, Sales and Customer Support
SRSR, Inc.
03.2018 - 12.2021
Sales Associate
Cavender's Boot City
01.2014 - 03.2015
West Virginia University
Medical Billing And Coding
Ashworth College
High School Diploma -
Allen High School
Similar Profiles
Shahbaz RazzaqShahbaz Razzaq
Electrical Engineer at Mobilink Telecom KhL GroupElectrical Engineer at Mobilink Telecom KhL Group
P PanirchelvamP Panirchelvam
Senior Manager - Distribution & Logistics at KHL Printing & Distribution LtdSenior Manager - Distribution & Logistics at KHL Printing & Distribution Ltd
ANNA LYNNANNA LYNN
Orthodontic Technician at KHL OrthodonticsOrthodontic Technician at KHL Orthodontics