Lacey Hill
Scottsdale,US
Summary
Resourceful Sales and Marketing professional with 7 years of experience supporting fast-paced teams in advertising, e-commerce, and client-facing environments. Known for delivering top-tier customer service, managing CRM systems, and supporting both B2B and direct-to-consumer sales across multiple digital platforms. Skilled in social media coordination, influencer outreach, event planning, and back-end e-commerce management. A strong communicator and natural problem solver who thrives in collaborative settings, keeps operations organized, and builds lasting client relationships with a solutions-first approach.
Overview
7
7
years of professional experience
Work History
Executive Assistant (Contract)
UMe Projects
02.2025 - Current
- Provided high-level administrative support to the company owner, managing calendars, emails, travel arrangements, and confidential correspondence.
- Coordinated and executed company events, including vendor selection, contract negotiations, budgeting, logistics, and on-site coordination.
- Anticipated executive needs, proactively managing priorities and resolving scheduling conflicts.
- Reached out to new subscribers via phone and email to welcome them, confirm account details, and answer initial questions about the services.
- Assisted in improving the company’s website by conveying subscriber feedback to developers and leadership, bridging the gap between users and technical teams.
- Helped create automated email touchpoints and follow-up sequences to maintain high engagement and service quality.
Sales and Marketing Coordinator
Liquid Alchemist
03.2022 - 04.2023
- Supported sales initiatives by maintaining detailed CRM records, monitoring order trends, and preparing progress reports.
- Created, scheduled, and posted content across two active social media accounts (Instagram accounts), maintaining consistent brand voice and audience engagement.
- Collaborated with leadership to coordinate internal and external brand events, including launch activations, pop-ups, and trade show participation
- Researched and built partnerships with brand ambassadors, increasing online visibility and brand trust.
- Maintained product knowledge across the company’s entire line to accurately support customers and assist the sales team.
- Helped coordinate wholesale account onboarding, including sharing product info, handling paperwork, and walking new clients through setup.
- Helped ensure all marketing and sales materials were consistent with brand messaging and current product offerings.
Customer Service Representative
Liquid Alchemist
03.2022 - 04.2023
- Responded promptly and professionally to customer inquiries via email and social media, providing detailed product information, shipping updates, and order support.
- Managed and updated four e-commerce websites, ensuring accurate product listings, pricing, and inventory coordination.
- Resolved order issues such as delays, incorrect shipments, or damaged products with empathy and efficiency.
- Processed refunds, exchanges, and replacements through e-commerce platforms and ensured proper documentation.
- Maintained a helpful, brand-aligned tone in all customer interactions, strengthening customer loyalty and satisfaction.
- Monitored customer feedback and reviews across platforms to identify recurring issues and share insights with the team.
- Followed up with customers post-purchase to confirm satisfaction and encourage reviews or repeat business.
Sales Support Coordinator
KHL Group Americas
08.2023 - 02.2025
- Provided administrative support to the sales team, ensuring smooth day-to-day operations in a fast-paced office environment.
- Maintained the CRM system, tracking leads, updating client information, and ensuring accurate records for sales campaigns and renewals.
- Acted as a point of contact for clients, coordinating ad placements, sponsorships, and editorial submissions.
- Produced sales reports and performance dashboards to help identify trends and assist with forecasting and goal tracking.
- Coordinated logistics for trade show participation, from booth setup and printed materials to travel accommodations and on-site support.
- Tracked ad performance metrics and provided post-campaign reports to clients, highlighting impressions, engagement, and ROI.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and exceeding expectations.
Manager, Sales and Customer Support
SRSR, Inc.
03.2018 - 12.2021
- Accomplished multiple tasks within established timeframes.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Efficient in CRM, ZOHO.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Proficient in contracts, and affidavits of heirship.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Approved regular payroll submissions for employees.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Cross-trained existing employees to maximize team agility and performance.
Education
West Virginia University
Morgantown, WVMedical Billing And Coding - undefined
Ashworth College
Norcross, GAHigh School Diploma - undefined
Allen High School
Allen, TX06.2015
Skills
- Customer Relationship Management
- Sales Support & Order Processing
- E-Commerce Platform Management
- Email & Customer Communication
- Office Administration & Internal Coordination
- Social Media Management & Content Scheduling
- Time Management & Task Organization
- Team Collaboration & Cross-Departmental Support
- Client Onboarding & Follow-Up
- Brand Voice Consistency & Customer Experience
Timeline
Executive Assistant (Contract)
UMe Projects
02.2025 - Current
Sales Support Coordinator
KHL Group Americas
08.2023 - 02.2025
Sales and Marketing Coordinator
Liquid Alchemist
03.2022 - 04.2023
Customer Service Representative
Liquid Alchemist
03.2022 - 04.2023
Manager, Sales and Customer Support
SRSR, Inc.
03.2018 - 12.2021
Medical Billing And Coding - undefined
Ashworth College
High School Diploma - undefined
Allen High School
West Virginia University
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