Lacey Holcombe
San Antonio,TX
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Property Manager
United Apartment Group
San Antonio, TX
04.2023 - Current
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Managed and oversaw operations, maintenance and administration of properties.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Exercised direct supervision over property staff.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Prepared detailed budgets and financial reports for properties.
- Created and processed purchase orders for goods received.
Assistant Manager-The Haven at Westover Hills
United Apartment Group
San Antonio, TX
04.2022 - 04.2023
- Handled resident complaints and expedited maintenance requests.
- Checked rental eligibility by following company's verification process.
- Collected monthly assessments, rental fees, deposits and payments.
- Conducted tours of vacancies with prospective tenants.
- Conducted apartment tours for potential tenants and answered questions about property.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Assisted property manager in leasing and marketing activities.
- Prepared monthly financial reports for review by the property manager.
- Issued fines and violations to keep the property presentable and clean.
- Overlooked financials to ensure property maintained budget and collections
- Delivered non-payment notices and attended court for evictions.
- Maintained communication with residents regarding rent payment dates to ensure all billed rent was collected.
Leasing Agent- The Haven at Westover Hills
United Apartment Group
San Antonio, TX
03.2021 - 04.2022
- Participated in community events promoting the rental properties available at the location.
- Handled resident complaints and expedited maintenance requests.
- Kept records of correspondence with residents and tenants.
- Conducted tours of vacancies with prospective tenants.
- Promoted community events through social media platforms or other forms of outreach.
- Managed online postings regarding available units on various websites such as Craigslist or Apartments.com.
- Processed applications for prospective tenants and conducted background checks.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted follow-up calls with prospects to answer additional questions or discuss lease terms.
- Maintained accurate records of unit availability and pricing information.
- Used conflict resolution skills to quickly resolve issues among residents.
- Greeted prospective tenants and answered questions about the property.
Leasing Manager
Lincoln Military Housing
San Diego, CA
10.2020 - 03.2021
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Received, checked and processed applications for new leases.
- Organized promotional activities such as open houses or special events to attract new renters.
- Created and managed effective marketing strategies.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
Education
High School Diploma -
El Capitan High School
Lakeside, CA06-2016
Some College (No Degree) - Bachelors of Healthcare administration
California College of San Diego
San Diego, CASkills
- Onesite
- Microsoft Office
- Outlook
- Yardi
- Realpage Software's (OPS, Financial Suite)
- ILM
- Knock
- Excel
Certification
- Fair Housing Certified
References
- Laura Lewis- Property Manager, The Haven at Westover Hills
- Sandy Guy- Community Manager, Lincoln Military Housing
- Danielle Gonzales- Colleague, The Haven at Westover Hills
Phone numbers available upon request
Timeline
Property Manager
United Apartment Group
04.2023 - Current
Assistant Manager-The Haven at Westover Hills
United Apartment Group
04.2022 - 04.2023
Leasing Agent- The Haven at Westover Hills
United Apartment Group
03.2021 - 04.2022
Leasing Manager
Lincoln Military Housing
10.2020 - 03.2021
High School Diploma -
El Capitan High School
Some College (No Degree) - Bachelors of Healthcare administration
California College of San Diego