Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lacey Holliday

Booneville,MS

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Nuclear Pharmacy Technician

Cardinal Health
09.2022 - Current
  • Improved patient safety by accurately preparing and dispensing radiopharmaceuticals for nuclear medicine procedures.
  • Reduced waste by closely monitoring radiopharmaceutical expiration dates and properly disposing of expired materials.
  • Optimized delivery routes for timely distribution of radiopharmaceuticals to medical facilities within the region, resulting in reduced wait times for patients.
  • Maintained a clean and organized work environment, adhering to strict standards for contamination control.
  • Safeguarded sensitive information through strict adherence to HIPAA regulations while managing patient records.

Office Coordinator

Elite Physical Therapy
02.2022 - 09.2022
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.

Pharmacy Technician

Kroger
12.2019 - 01.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Education

High school diploma -

Desoto Central High School
Southaven, MS
05.2019

Skills

  • Microsoft Office
  • Insurance Verification
  • Microsoft Powerpoint
  • Organizational skills
  • Customer Service
  • Pharmacy technician experience
  • Sales
  • Phone etiquette
  • Customer service
  • Cash register
  • Appointment scheduling
  • Computer skills
  • Time management
  • Guest services
  • Communication skills
  • Microsoft Excel
  • Pharmacy Technician Experience
  • HIPAA
  • Computer Skills
  • Typing
  • Microsoft Word
  • Retail sales
  • Cash Handling
  • Medical office experience
  • Quality control testing
  • Patient confidentiality

Certification

Pharmacy Technician License

Timeline

Nuclear Pharmacy Technician

Cardinal Health
09.2022 - Current

Office Coordinator

Elite Physical Therapy
02.2022 - 09.2022

Pharmacy Technician

Kroger
12.2019 - 01.2022

High school diploma -

Desoto Central High School

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Lacey Holliday