Lacey Holloway
MWC
Summary
Accomplished Senior Property Manager with a proven track record at Transwest Properties, excelling in tenant retention and property management. Skilled in lease management and fostering positive resident relations, I significantly enhanced operational efficiency and resident satisfaction. Expert in administrative oversight and maintenance coordination, my leadership ensured property excellence and compliance with housing laws.
Positive and diligent professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 19 years of property management experience paired with goal-oriented and performance-minded approach.
Overview
19
19
years of professional experience
Work History
Senior Property Manager
Transwest Properties
03.2006 - Current
- Greet and assist prospective residents in person and over the phone.
- Conduct property tours and provide detailed information about our property
- Assist applicants with rental applications, background checks, and lease agreements.
- Assist residents and prospective residents in setting up their online portals, ensuring a seamless and user-friendly experience for accessing property information, paying rent and submitting maintenance requests.
- Serve as the primary point of contact for current residents.
- Address resident inquiries, concerns, and maintenance requests promptly and professionally.
- Investigate tenant disturbances, violations and complaints and resolve problems in accordance with the company's policies and procedures.
- Foster positive relationships with residents to enhance their living experience.
- Collaborate in the planning and execution of resident appreciation events.
- Answer phones, respond to emails, and manage general inquiries.
- Complete and oversee administrative tasks, including data entry, filing, and office supplies management.
- Assist in marketing efforts to attract potential residents.
- Oversee and direct accurate bookkeeping functions such as record keeping and payroll.
- Oversee and coordinate the collections of all rents and the deposits of all monies.
- Oversee and execute all collection actions such as late notices and eviction proceedings in compliance with court order and local statutes.
- Oversee and participate in all accounts receivable and payable.
- Inspect the condition of the property and vacant apartment units and arrange for necessary maintenance.
- Ensure that all work done by outside contractors and employees is done according to performance standards and contract specifications.
- Collaborate in the assessment of contract proposals, analyze bids, and present informed recommendations to senior management for decision making.
- Direct and oversee the purchasing of all building and maintenance supplies, machinery, equipment and office supplies to ensure the smooth operation of the property.
- Report any violations of company policies and procedures of TransWest Properties.
- Report any violations of local, state, or federal laws and regulations by any employees of TransWest Properties.
- Oversee and participate in safety procedures and emergency response protocols.
Education
High School Diploma -
Del City High School
05-1998
Skills
- Property Management Experience
- Property inspections
- Lease management
- Rent collection
- Background in property management
- Tenant retention
- Vendor management
- Staff supervision
- Maintenance coordination
- Administrative oversight
Timeline
Senior Property Manager
Transwest Properties
03.2006 - Current
High School Diploma -
Del City High School
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