Lacey Holmes
Newcastle,CA
Summary
I am a motivated, passionate person that is willing to work hard and loves to learn new things. I have several years experience in various customer service and sales positions and have taken pride in my ability to maintain relations with business partners and vendors, as well as promote new partnerships that have helped expansion in all areas of business. I am down to earth, friendly, and I learn fast. I have a knack for finding the most effective utilization of peoples skills and time management etc. and I feel I'd be a valuable asset for any future employer.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Penryn enterprise
Penryn, California
01.2019 - 08.2020
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Sales Manager/Dispatch Supervisor
Valley Rock Landscape Materials
Loomis, California
05.2017 - 12.2018
- Established relationships with key clients, while maintaining existing customer base.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Maintained accurate records of all transactions between customers and company representatives.
- Performed sales consultations and educated clients on products and services.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Scheduled, assigned, and monitored the work of dispatchers.
- Resolved customer complaints in a timely and professional manner.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Investigated customer inquiries regarding delivery status or delays.
- Implemented strategies for improved route optimization across all areas of operation.
- Established strong working relationships with external vendors to facilitate efficient delivery operations.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
Education
Industrial Technology, Fluid Technology, Welding Technology, Business - Industrial Technology/General Engineering
San Joaquin Delta College
Stockton, CA06-2022
Skills
- Guest Services
- Payment Collection
- Order coordination
- Merchandise Restocking
- Contract Management
- Workflow Optimization
- Customer Retention
- Organizational Management
- Incidents management
- Customer Service
- Customer relations specialist
- Productivity improvement specialist
- Business and Operations Management
- Delegation
- Invoice Processing
Timeline
Customer Service Cashier
Penryn enterprise
01.2019 - 08.2020
Sales Manager/Dispatch Supervisor
Valley Rock Landscape Materials
05.2017 - 12.2018
Industrial Technology, Fluid Technology, Welding Technology, Business - Industrial Technology/General Engineering
San Joaquin Delta College
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