Lacey Howard
Clarkston
Summary
Versatile and results-driven professional with a proven track record at TTEC in enhancing customer satisfaction through expert complaint resolution and empathy. Skilled in critical thinking and customer service, consistently outperforming targets. Demonstrated ability to innovate and lead in diverse roles, significantly improving client relationships and operational efficiency.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TTEC
11.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dietary Aide
Brookdale Senior Living Facility
10.2023 - 10.2024
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Food and Activities Director
Sycamore Glen Adult Family Homes
02.2019 - 11.2023
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
- Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
- Evaluated supplies and requested purchases to meet activity plans.
- Engaged residents through events, small groups, and personal attention.
- Encouraged social interaction among residents by designing opportunities for group projects, discussion groups, game nights, and other shared experiences.
- Enhanced resident satisfaction by developing and implementing diverse activity programs tailored to individual interests and needs.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Contributed to a positive living environment by fostering a sense of camaraderie among residents through group activities and social gatherings.
Independent Financial Consultant
Primerica
02.2023 - 08.2023
- Built strong relationships with clients through consistent communication and exceptional customer service.
- Analyzed market trends and identified investment opportunities, resulting in enhanced portfolio performance.
- Provided ongoing support for clients experiencing financial challenges, offering guidance on debt management and budgeting techniques.
- Managed a diverse range of client portfolios, consistently outperforming benchmark indices.
Education
High School Diploma -
Wallace High School
Wallace, ID06-1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Product knowledge
- Order processing
- Administrative support
- Staff training
- Quality control
- Product sales
- Store maintenance
- Product promotion
- Quality assurance controls
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Registered Medical Assistant (RMA) - American Medical Technologists for those who perform some medical assistant duties.
Timeline
Customer Service Representative
TTEC
11.2024 - 01.2025
Dietary Aide
Brookdale Senior Living Facility
10.2023 - 10.2024
Independent Financial Consultant
Primerica
02.2023 - 08.2023
Food and Activities Director
Sycamore Glen Adult Family Homes
02.2019 - 11.2023
High School Diploma -
Wallace High School
Similar Profiles
Tisha WestTisha West
Customer Service Representative at TTECCustomer Service Representative at TTEC
Tirzah BoulwareTirzah Boulware
Customer Service Representative at TTECCustomer Service Representative at TTEC
Wendy WeaverWendy Weaver
Banking Assistant at TTECBanking Assistant at TTEC