Lacey Huber
Twin Falls,ID
Summary
Skilled in office administration and patient scheduling, I significantly enhance operational efficiency at Rock Creek Dental. My expertise in software navigation and a proactive approach to collections management have streamlined processes, ensuring high-quality patient service. Demonstrate success in training and guiding team members to achieve excellence in dental care delivery.
Overview
11
11
years of professional experience
Work History
Dental Administration
Rock Creek Dental
Twin Falls, USA
09.2021 - Current
- Manage daily operations of the office, including opening and closing duties, filing paperwork, and managing incoming and outgoing mail.
- Answer phone calls promptly, and direct them to appropriate staff members or departments when necessary.
- Review completed work to verify consistency, quality, and conformance.
- Review the medical histories of patients prior to appointment dates.
- Prepare timely office reports covering metrics such as expenses, patient loads, and billing.
- Prepare clinical notes for each visit using established protocols.
- Greet patients upon arrival, answer questions about dental procedures, and manage patient inquiries regarding billing.
- Assist with training new hires on office policies, procedures, and software applications.
- Prepare correspondence, reports, invoices, and other documents as requested.
- Produced thorough, accurate and timely reports of project activities.
- Received payments from patients for services rendered and recorded payment information into practice management software.
- Manage the posting of dental insurance payments, maintaining accurate financial records.
Dental Assistant/Dental Office Manager
David B Wilkes DDS
Twin Falls, USA
03.2014 - 08.2021
- Detail-oriented claims processor, knowledgeable about automated systems and variations in plan benefits.
- Resolves a high number of claims with fast and accurate ana
- Document and file notes clearly and concisely in Eaglesoft.
- Manage payment processing, invoicing, and collections tasks.
- Accurately input procedure codes, diagnosis codes, and patient information into Eaglesoft to generate up-to-date invoices.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within a high-volume environment.
- Arranged documents for insurance claims.
- Scheduled cleanings and dental appointments for patients using Eaglesoft.
- Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow.
- Assist the dentist with fillings, extractions, prophys, x-rays, and orthodontic procedures.
- Maintain and manage patient records in compliance with security regulations.
- Taught patients successful strategies for boosting oral hygiene, controlling plaque, and protecting gums and tooth enamel from damage.
Dental Assistant
Twin Falls County Jail
Twin Falls, USA
01.2015 - 01.2020
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Ensured compliance with infection control policies and procedures.
- Prepared dental materials such as composite resin, impression material, and cements for use by the dentist.
- Exposed diagnostic dental x-rays to analyze teeth condition.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Kept accurate records of dental treatments provided for each patient's visit.
- Educated patients on treatment procedures and post-procedure aftercare.
- Conducted routine maintenance of equipment used in dentistry operations.
Education
Some College (No Degree) -
College of Southern Idaho
Twin Falls, IDSkills
- Office administration
- Supply ordering
- Continuing education
- Collections management
- Case presentation
- Payment processing
- Software navigation
- Patient scheduling
- Appointment coordination
- Insurance verification
Timeline
Dental Administration
Rock Creek Dental
09.2021 - Current
Dental Assistant
Twin Falls County Jail
01.2015 - 01.2020
Dental Assistant/Dental Office Manager
David B Wilkes DDS
03.2014 - 08.2021
Some College (No Degree) -
College of Southern Idaho
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