Lacey Hunt
Clovis ,NM
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Account Manager
Cordant Health Solutions
04.2022 - Current
- Gained knowledge of Toxicology Lab practices (LC/MS/MS and immunoassay testing)
- Gained extensive knowledge in data entry, analysis and reporting.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Served customers with knowledgeable, friendly support at every stage of onboarding.
- Assisted clients in building panels to fit their testing needs or requirements
- Responsible for account overall pricing and profitability.
- Fielded customer complaints and effectively resolved issues in a timely manner.
- Built relationships with customers to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
Client Service Representative
Cordant Health Solutions
08.2016 - Current
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Associate of Applied Science - Marketing
Maricopa Community Colleges, Glendale Community College
Glendale, AZSkills
- Converting leads
- Account development
- Customer training
- Trend forecasting
- Schedule management
- Acquiring new customers
- Customer relationships
Timeline
Account Manager
Cordant Health Solutions
04.2022 - Current
Client Service Representative
Cordant Health Solutions
08.2016 - Current
Associate of Applied Science - Marketing
Maricopa Community Colleges, Glendale Community College
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