Lacey James
Spanaway,WA
Summary
Accomplished Office Administrator with a proven track record at Reliable Medical, enhancing operational efficiency and customer satisfaction. Expert in office administration and time management, adept at leading teams to exceed goals through strategic planning and effective communication. Skilled in database entry, multitasking, and significantly improved process compliance.
Overview
12
12
years of professional experience
Work History
Office Administrator
Reliable Medical Supply DME
04.2023 - Current
- Implement corporate policies and procedures and overall operations daily.
- Update time cards and maintenance for PTO by HR policy.
- Delegate job responsibilities and ensure that tasks are carried out properly and efficiently.
- Assist the Area Manager in the communication of goals and monitoring the productivity and efficiency of staff.
- Practice and adhere to all HIPPA, HQAA, and OSHA rules and regulations.
Customer Service Manager
Capstone Medical
12.2019 - 04.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Ordered and billed incontinence supplies.
- Maintain relationships with Assisted Living Homes (clients).
- Brainstorm with owner and other management to create company policies and procedures.
Department Manager
Sound Health Medical
02.2013 - 12.2019
- Managed thirteen employees in three departments, managed storefront (including merchandising and sales).
- Created policies and procedures, conducted department meetings, gave yearly reviews, new hire training, delivery scheduling, and managed time and attendance.
- Met with COO and other department heads for problem-solving.
- Handled customer service issues by phone and in person.
- Inventory control and ordering.
- Procured authorizations through managed care plans, Medicare, Medicaid, and commercial plans.
- Worked with case managers, physical and occupational therapists, clinical staff, and families to provide medical equipment for discharge and in the home setting.
- Process orders and collect copays,
- Bill incontinence, and DME claims.
Education
No Degree - Administrative/Office Work
Business Computer Training Institute (BCTI)
Tacoma05-1998
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Organization
- Multi-tasking
Timeline
Office Administrator
Reliable Medical Supply DME
04.2023 - Current
Customer Service Manager
Capstone Medical
12.2019 - 04.2023
Department Manager
Sound Health Medical
02.2013 - 12.2019
No Degree - Administrative/Office Work
Business Computer Training Institute (BCTI)
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