Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lacey Jeffrey

Rhome,TX

Summary

Enthusiastic office assistant willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Overview

12
12
years of professional experience

Work History

Order Fulfillment Associate

Amazon
Fort Worth, TX
12.2021 - 08.2022
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Followed procedures for control and distribution of completed products in line with shipment plans.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
  • Followed procedures at all times for personal and team safety.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Drove customer satisfaction by successfully completing all returns within reasonable timeframe from receipt in fulfillment department.

Director of Operations

Military Movers
Saginaw, TX
02.2017 - 11.2021
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored budget and utilized operational resources.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained new employees on proper protocols and customer service standards.
  • Managed, trained and motivated movers and office personnel’s to continuously improve knowledge and abilities in transportation field.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Promoted positive customer experience through day-to-day supervision and management of moving facility.
  • Scheduled employees for part time shifts, taking into account customer traffic and employee strengths.
  • Made and managed all travel arrangements

Office Manager

Quality Contractors Of Texas
Haslet , Tx
12.2010 - 01.2017
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Travel planning and reservations
  • Coordinated special projects and managed schedules.

Education

Northwest High School
Justin, TX
06.2005

Skills

  • Customer Order Fulfillment
  • Product Selection
  • Heavy Lifting
  • Effective Working Relationships
  • Customer Experience
  • Special Projects
  • Order Picking Skills
  • Teamwork and Collaboration
  • Warehouse Fulfillment
  • Customer Orders Assistance
  • Pulling and Preparing Orders
  • Excellent Communication
  • Sorting and Organizing
  • Invoice Verification
  • Customer Service
  • Work Prioritization
  • Critical Thinking
  • Office Cleaning
  • Willing to Learn
  • Team Leadership
  • Coordinating Work Orders
  • Performance Goals
  • Vendor Relationships
  • Administrative Support
  • Appointment Scheduling Software
  • Workplace Safety
  • Vehicle Transport
  • Detailed Instruction

Accomplishments

  • I am also a registered drug counselor going back to school to get a degree in psychology.
  • Supervised team of 8 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Order Fulfillment Associate

Amazon
12.2021 - 08.2022

Director of Operations

Military Movers
02.2017 - 11.2021

Office Manager

Quality Contractors Of Texas
12.2010 - 01.2017

Northwest High School

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Lacey Jeffrey