Lacey Johnson
Hickory,MS
Summary
Efficiency driven, energetic professional skilled in office administration, revenue cycle management, and relationship management. With almost ten years of business to business expertise, client support and maintaining an excellent relationship with team members.
Overview
16
16
years of professional experience
Work History
Office Administrator
Johnson Logistics LLC
Oklahoma City, OK
06.2021 - Current
- Maintain company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Review documents and obtained additional information to complete accurate paperwork and avoid delays.
- Process financial documents, contracts, expense reports and invoices.
- File necessary state documentation to maintain LLC status.
- Promote business on social media platforms to maximize brand identity and generate revenue.
- Keep up-to-date on regulatory changes affecting business operations.
Revenue Cycle Specialist
Nthrive
Plano, TX
06.2017 - 08.2018
- Identified and corrected payment problems involving patients or third-party payers.
- Completed weekly account reconciliations to identify discrepancies.
- Boosted job efficiency by working closely with the business excellence team/black belts so that defects were removed from the processes to gain efficiencies.
- Participated in revenue cycle processes, working to maximize profitability and increase revenue.
- Produced accounting reports and provided targeted recommendations for improving revenue standing.
- Monitored revenue status and created detailed reports for senior management.
- Extracted and defined record and file data and compared it to business operations information to better understand revenue cycles.
- Presented weekly/monthly status updates and workflow recommendations based on process excellence review to senior management
Relationship Manager
Heartland Payment Systems
Hattiesburg, MS
11.2015 - 05.2017
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Generated new leads through various prospecting methods, presenting opportunities to sell services and build larger client base.
- Offered clients personalized options to answer wide range of needs.
- Maximized and maintained client satisfaction in all aspects of credit management.
- Proposed solutions and leveraged cross-selling opportunities to existing and new clients.
- Reviewed and analyzed client financial data to plan proposals.
- Presented product and service details at various events to increase customer base.
Lending Assistant
PriorityOne Bank
Hattiesburg, MS
01.2014 - 11.2015
- Facilitated on-time loan application completions by providing support to loan officers and processors.
- Submitted applications to credit analysts.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
- Met with borrowers, took applications, distributed disclosures, ordered and reviewed title commitments and executed detailed follow-up through closing to verify completed requirements.
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
Special Assets Officer
PriorityOne Bank
Hattiesburg, MS
08.2013 - 01.2014
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
- Presented key information to upper management and executive team for loan recommendations.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Completed skip traces on customers failing respond to collection efforts.
- Prepared documentation required for collection and repossession activities.
Account Manager
Janiking Commercial Cleaning Services
Hattiesburg, MS
10.2007 - 05.2012
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Negotiated agreements with clients for pricing and logistics.
- Built and maintained productive relationships with customers and internal partners.
- Experienced in developing technical and cost proposals.
- Developed strategic growth plans for new and existing customers.
- Met, engaged and pursued customers through networking, referrals and marketing.
- Sought out key decision-makers and tailored solutions to address business challenges.
- Input data into CRM system to manage existing portfolios and potential leads.
Education
Bachelor of Science - Applied Technology/ Healthcare Services
Mississippi State University
Starkville, MS05.2021
Associate of Science - Medical Laboratory Technology
Pearl River Community College
Poplarville, MS05.2013
Associate of Arts - General Studies
Pearl River Community College
Poplarville, MS12.2011
Skills
- Multitasking and Organization
- Microsoft Office Suite
- Workflow Optimization
- CRM Software
- Credit and Collections
- 10-Key Data Entry
- Economics Understanding
- Time Management
- Report Preparation and Analysis
- Customer Service
- Loan Portfolio Monitoring
- Business Development
- Acquisition and Retention Strategies
- Overcoming Objections
- Compliance Requirements
Timeline
Office Administrator
Johnson Logistics LLC
06.2021 - Current
Revenue Cycle Specialist
Nthrive
06.2017 - 08.2018
Relationship Manager
Heartland Payment Systems
11.2015 - 05.2017
Lending Assistant
PriorityOne Bank
01.2014 - 11.2015
Special Assets Officer
PriorityOne Bank
08.2013 - 01.2014
Account Manager
Janiking Commercial Cleaning Services
10.2007 - 05.2012
Bachelor of Science - Applied Technology/ Healthcare Services
Mississippi State University
Associate of Science - Medical Laboratory Technology
Pearl River Community College
Associate of Arts - General Studies
Pearl River Community College
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