Summary
Overview
Work History
Education
Skills
Timeline
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Lacey Plummer

Dungannon,VA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

15
15
years of professional experience

Work History

Office Manager

Associated Oral And Implant Surgeons
02.2022 - Current
  • Serve as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Report to senior management on organizational performance and progress toward goals.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability. Profitability is up over 20% my first year.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Office Manager

Martin Dentistry
01.2018 - 02.2022
  • Facilitated smooth communication between 5 locations, addressing concerns promptly to maintain harmonious work relationships.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability. Doubled the yearly income my first year in office.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Delivered performance reviews, recommending additional training or advancements.
  • Controlled finances to lower costs and keep business operating within budget.
  • Worked with all 5 locations on productivity and profitability changes to enhance company success.
  • Coordinated special projects and managed schedules.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Proven ability to develop and implement creative solutions to complex problems.

Office Manager

Faith Cousins, D.D.S.
12.2008 - 01.2018
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Negotiated fee increases yearly with all insurance companies.
  • Prepare and review operational reports and schedules to ensure accuracy, efficiency and productivity.
  • Process Bi-weekly payroll for all employees
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow. Doubled office productions and collections in 3 years.
  • Revenue Cycle Management
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.

Education

High School Diploma -

Southern Fulton High School
Warfordsburg, PA

Skills

  • Customer Service
  • Financial Management
  • Task Delegation
  • Idea Development and Brainstorming
  • Employee Coaching and Mentoring
  • Budgetary Planning
  • Clear oral/written communication
  • Familiarity with all dental and oral surgery procedures
  • Payroll Processing

Timeline

Office Manager

Associated Oral And Implant Surgeons
02.2022 - Current

Office Manager

Martin Dentistry
01.2018 - 02.2022

Office Manager

Faith Cousins, D.D.S.
12.2008 - 01.2018

High School Diploma -

Southern Fulton High School

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Lacey Plummer