Summary
Overview
Work History
Skills
Timeline
Generic

Lacey Lane

Saint Marie,MT

Summary

Adept at driving operational success, I leveraged money management and exceptional customer service skills at Northern Lights Casino to significantly enhance revenue and guest satisfaction. My leadership at Comfort Inn & Suites and Sam's Club fostered team growth and maximized efficiency, showcasing my ability to achieve results through strategic planning and employee development.

Overview

14
14
years of professional experience

Work History

Casino Attendant

Northern Lights Casino
09.2024 - Current
  • Improved casino revenue by efficiently handling cash transactions and promptly resolving any issues.
  • Provided excellent guest experiences through effective front-line service, addressing questions and concerns in a timely manner.
  • Increased efficiency in the workplace by maintaining well-stocked gaming stations and proactively identifying potential equipment issues or shortages.
  • Demonstrated adaptability by working across various gaming areas within the casino as needed to support business demands and staff needs.
  • Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming gaming environment.
  • Ensured accurate payouts by carefully monitoring game outcomes, verifying winning bets, and properly handling cash transactions.

General Manager

Comfort Inn & Suites
05.2021 - 01.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations, and contract details.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

Lead Supervisor

Sam's Club
05.2010 - 05.2021
  • Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
  • Assisted upper management in achieving long-term company objectives with timely execution of key projects.
  • Instructed employees on proper cleaning and sanitation of equipment and surfaces.
  • Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
  • Educated workers about proper safety procedures to prevent accidents and injuries.
  • Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Implemented regular performance reviews, providing constructive feedback and setting achievable goals for improvement.
  • Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Skills

Money management

Customer service

Time management

Timeline

Casino Attendant

Northern Lights Casino
09.2024 - Current

General Manager

Comfort Inn & Suites
05.2021 - 01.2023

Lead Supervisor

Sam's Club
05.2010 - 05.2021

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Lacey Lane