Lacey Lee
Columbia,SC
Summary
Prior to having experience in the service industry and working with children, I was shy and lacked the ability to communicate well. Since then, I have been able to become very personable as well as openly friendly. I have a passion for meeting new people, gaining new experience and learning new things everyday. As I am currently a sophomore at the University of South Carolina, I am looking for positions that will provide experience for my post graduate plans of applying to a Physicians Assistant program!
Overview
4
4
years of professional experience
Work History
Server
Kyra Restaurant
12.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Restaurant Hostess
Kyra Restaurant
04.2022 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Promoted business loyalty by fostering positive customer relationships.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Babysitter
Family Friends, Family
01.2020 - 08.2023
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Reassured children when upset providing emotional support and stability.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Administered medications, following strict instructions from parents and medical labels.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
- Provided safe transportation to and from school and extracurricular activities.
Retail Sales Associate
Cracker Barrel Old Country Store
02.2021 - 03.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Managed cash register after end of shift to balance and record accurate transactions.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Undecided
University of South Carolina - Beaufort
Okatie, SCBachelor of Science - Public Health
University of South Carolina - Columbia
Columbia, SC05.2026
High School Diploma -
Bluffton High School
Bluffton, SC05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Warm and Friendly
- Adaptable and Flexible
- Responsible
- Relationship Building
- Cleaning and sanitizing
- Transactions and Cash Handling
- Approachable and Kind
- Memory retention
- Communication Skills
Timeline
Server
Kyra Restaurant
12.2022 - Current
Restaurant Hostess
Kyra Restaurant
04.2022 - Current
Retail Sales Associate
Cracker Barrel Old Country Store
02.2021 - 03.2022
Babysitter
Family Friends, Family
01.2020 - 08.2023
Undecided
University of South Carolina - Beaufort
Bachelor of Science - Public Health
University of South Carolina - Columbia
High School Diploma -
Bluffton High School
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