Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Lacey Lemons

Lacey Lemons

Manchester,TN

Summary

Determined Project Manager adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements.

Overview

14
14
years of professional experience
1
1
Certification

Work History

CSR

Everrise
11.2022 - Current
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

House Manager

Barton Household
09.2020 - Current
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Addressed client household needs with meal preparation, housekeeping and transportation.
  • Maintained entire family's schedule and organized events.
  • Completed dusting, washing dishes, laundry, and vacuuming for patients.

Independent Insurance Agent

Aflac
09.2021 - 09.2022
  • Maintained high standards of customer service by building relationships with clients.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Calculated premiums and established payment methods for sales
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Top Sales Agent in my department

Lead Licensed Massage Therapist

MASSAGE ENVY
09.2009 - 09.2020
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Utilized evidence-based techniques to deliver successful treatment.
  • Improved safety procedures to create safe working conditions for workers.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Certificate - Project Management

Cousera
Online
04.2023

Learned and Acquired certificate for Neuromuscular Massage -

Southeastern Institute
Nashville, TN
07.2009

High School Diploma -

Lincoln County High School
05.2006

Skills

  • Timely Project Completion
  • Project Estimation and Bidding
  • Client Rapport-Building
  • Staff Training
  • Performance Evaluations
  • Project Goals and Milestones
  • Project Planning
  • Project Scope Analysis
  • Project Deadlines
  • Agile Methodology
  • Budget Development and Adherence
  • Construction Management
  • Timelines and Milestones
  • Scheduling and Coordinating
  • Performance Tracking and Evaluations
  • Time Management
  • Coaching and Mentoring

Certification

  • CAPM - Certified Associate in Project Management

Timeline

CSR

Everrise
11.2022 - Current

Independent Insurance Agent

Aflac
09.2021 - 09.2022

House Manager

Barton Household
09.2020 - Current

Lead Licensed Massage Therapist

MASSAGE ENVY
09.2009 - 09.2020

Certificate - Project Management

Cousera

Learned and Acquired certificate for Neuromuscular Massage -

Southeastern Institute

High School Diploma -

Lincoln County High School

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