Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lacey Loree

Lacey Loree

Kansas City,MO

Summary

Dynamic hospitality professional with extensive experience at Red Lobster, excelling in customer service and effective multitasking. Proven ability to enhance guest satisfaction through exceptional communication and complaint resolution. Skilled in inventory management and maintaining cleanliness, contributing to a welcoming environment that fosters repeat business.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Hostess

Red Lobster
06.2009 - Current
  • Prepared and served beverages following established recipes and customer preferences.
  • Maintained cleanliness and organization of bar area to ensure a welcoming environment.
  • Assisted in inventory management by tracking stock levels and notifying management of shortages.
  • Engaged with customers to provide exceptional service and enhance overall experience.
  • Collaborated with team members to streamline service during peak hours for improved efficiency.
  • Learned to operate bar equipment safely, ensuring compliance with health and safety regulations.
  • Developed knowledge of drink menu items to recommend selections based on customer tastes.
  • Adapted quickly to changing priorities in fast-paced bar environment while maintaining service quality.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Server

Red Lobster
06.2009 - Current
  • Delivered exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
  • Managed order accuracy, effectively coordinating with kitchen staff to meet guest requests promptly.
  • Assisted in training new team members on menu items, service protocols, and restaurant policies.
  • Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere for guests.
  • Processed payments accurately using POS system, ensuring efficient checkout experiences for customers.
  • Handled customer inquiries and complaints professionally, resolving issues to enhance overall dining experience.
  • Collaborated with team members to optimize workflow during peak hours, improving service efficiency.
  • Participated in weekly staff meetings, providing feedback on service improvements and guest preferences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Bartender

Red Lobster
06.2009 - Current
  • Prepared and served beverages following established recipes and customer preferences.
  • Maintained cleanliness and organization of bar area to ensure a welcoming environment.
  • Assisted in inventory management by tracking stock levels and notifying management of shortages.
  • Engaged with customers to provide exceptional service and enhance overall experience.
  • Collaborated with team members to streamline service during peak hours for improved efficiency.
  • Learned to operate bar equipment safely, ensuring compliance with health and safety regulations.
  • Developed knowledge of drink menu items to recommend selections based on customer tastes.
  • Adapted quickly to changing priorities in fast-paced bar environment while maintaining service quality.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Education

High School Diploma -

Normandy High School
St Louis, MO

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Customer service expertise
  • Detail-oriented
  • Interactive communication skills
  • Greeting guests
  • Exceptional communication
  • Guest engagement
  • Payment processing
  • Cleanliness maintenance
  • Hospitality service expertise
  • Complaint handling
  • Guest complaint resolution
  • Table bussing
  • Efficient collaboration
  • Safe food handling
  • Special requests handling
  • Food running
  • Seating arrangements
  • Guest relations
  • Service prioritization
  • High volume dining
  • Dining area maintenance
  • Server support
  • Menu memorization
  • Performance improvement
  • Reservation coordination
  • Restaurant operations
  • Reservations management
  • Dining room management
  • Item promotion
  • Front-of-house display creation
  • Group reservations management
  • Ordering procedures
  • Food production
  • Menu presentation
  • Event planning
  • Kitchen staff coordination
  • Impression management
  • Bill computation
  • Menu board art
  • Bar terminology
  • Food safety
  • Table setting arrangements
  • Strong interpersonal skills
  • Dining crew workflow optimization
  • Positive and professional
  • Multitasking
  • Warm and friendly
  • Attention to detail
  • Flexible and adaptable
  • Team player
  • Reliable and trustworthy
  • Active listening and communication
  • Teamwork and collaboration
  • Problem-solving
  • Active listening
  • Relationship building
  • Multitasking Abilities
  • Time management
  • Conflict and complaint resolution
  • Staff training
  • Task prioritization
  • Customer relations
  • Hospitality best practices
  • Workflow coordination
  • Organizational skills
  • Conflict resolution

Certification

Certified Trainer

Timeline

Hostess

Red Lobster
06.2009 - Current

Server

Red Lobster
06.2009 - Current

Bartender

Red Lobster
06.2009 - Current

High School Diploma -

Normandy High School

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