Lacey McDermoth

• Ensured compliance with state regulations regarding documentation requirements within the facility.
• Encouraged family members to participate in their loved ones' care plan through visits, phone calls, emails.
• Collaborated closely with healthcare professionals such as physicians, nurses, therapists, dietitians to ensure best possible care for each resident.
• Conducted activities for residents to stimulate memory recall, such as art projects and music therapy.
• Developed a comprehensive understanding of dementia-related behaviors and strategies for managing them effectively.
• Monitored medication administration by staff members to ensure accuracy according to physician orders.
• Facilitated daily life skills activities such as dressing, bathing, grooming, eating, and toileting.
• Participated in team meetings regarding resident care plans and needs assessment reviews.
• Provided emotional support and encouragement to residents with memory loss.
• Maintained accurate records of all interactions with residents including medical information and progress notes.
• Kept family members abreast of important information regarding patient care, health issues and medication.
• Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
• Interviewed and hired individuals bringing talent, well-developed skills sets and passion for assisting others, effectively creating gifted department of professionals.
• Built work schedules and staff assignments, taking workload, space and equipment availability
• Assist with appointments
• Adjust ADLs for changes in condition
• On-call 24/7 for staffing and resident care needs/questions
• Monitoring/editing resident files, medication records, employee training, documentation per licensing regulations and guidelines

Responsible for ordering preparing and passing routine and as needed medications to all residents based on physician's orders.

Counting/logging/destroying meds

Confidentiality

Passing/assisting with all medications - pills, eye drops, creams/ointments, patches, inhalers, breathing treatments etc.

• Developed, implemented and monitored resident care plans to ensure quality of life.
• Provided guidance and support to staff in the delivery of direct services to residents.
• Established a system for assessing and monitoring resident conditions on an ongoing basis.
• Monitoring and ensuring proper procedures and processes followed with medications
• Managing and responsible for all care staff
• Auditing resident files per licensing protocols and requirements
• Contacting POAs, interacting with family members
• Potential new resident assessments
• Working closely with Dr offices, hospitals, home health agencies to ensure proper care for every resident
• Collaborated with other departments to coordinate services for residents' needs.
• Ensured that all documentation related to resident care was accurately completed, reviewed and filed in accordance with policy requirements.
• Responded promptly to emergency situations while ensuring prompt notification of physician or family member when necessary.
• Performed supervisory duties such as interviewing potential candidates, training new employees, evaluating performance, disciplining personnel when needed.
• Investigated incidents involving any type of abuse or neglect towards any resident within the facility.
• Initiated corrective action whenever necessary by implementing changes in policies or procedures.
• Provided leadership role during crises situations requiring immediate intervention or decision making.

• Provided strategic leadership and direction to the organization.
• Developed and implemented policies, procedures, and systems to ensure efficient operations.
• Oversaw recruitment, hiring, training, performance management, and retention of staff.
• Overseeing residentcare staff
• Implementing policies and procedures
• Ensuring safety and proper care
• Assisting with medical appointments
• Involvement with families, POAs, Dr's, Home Health, Hospitals, Skilled Nursing etc
• Setting up and adjusting ADLs per changes in condition
• Monitoring proper diet and medical conditions
• Daily management meetings
• Auditing medication room, resident files per Lisensing requirements and guidelines

• Investigated customer complaints, identified root causes and implemented corrective actions.
• Developed and managed complaint tracking system for monitoring progress of issues resolution.
• Drafted responses to customers regarding their complaints and maintained effective communication with them.
• Analyzed customer feedback data for trends in order to identify areas for improvement.
• Working with each department for completion and resolution on each complaint