Lacey McLaughlin
Lyndonville,NY
Summary
Adept at driving customer satisfaction and team efficiency, my tenure at Aldi honed my skills in cash handling and fostering teamwork. Excelling in multitasking and organization, I've consistently improved sales and profitability through strategic collaboration and exceptional service, demonstrating a keen attention to detail and a commitment to excellence.
Overview
13
13
years of professional experience
Work History
Lead Store Associate
Aldi
11.2023 - Current
- Collaborated with store manager to implement merchandising strategies that maximized sales and profitability.
- Managed financial transactions accurately, ensuring proper cash handling and daily reconciliations.
- Promoted positive work environment, leading to improved teamwork and overall morale among staff members.
- Maintained a clean, safe, and visually appealing store environment for both customers and employees.
- Increased customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Provided support to fellow associates in various departments as needed, promoting cross-functional collaboration within the store team.
Front Desk Receptionist
Snap Fitness
11.2021 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments, for tours and meetings for consultations with personal trainers.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected membership deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Shift Manager
Burger King
12.2017 - 09.2020
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
Crew Member
Burger King
12.2016 - 12.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
Crew Member
McDonald's
07.2012 - 04.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
GED -
Orleans-Niagara BOCES
Medina, NYSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Attention to detail
- Drive-thru operations
- Telephone etiquette
Timeline
Lead Store Associate
Aldi
11.2023 - Current
Front Desk Receptionist
Snap Fitness
11.2021 - 11.2023
Shift Manager
Burger King
12.2017 - 09.2020
Crew Member
Burger King
12.2016 - 12.2017
Crew Member
McDonald's
07.2012 - 04.2016
GED -
Orleans-Niagara BOCES
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