Lacey Montenegro
Modesto,California
Summary
Highly motivated professional with extensive customer service and sales experience. Outgoing and strategic with a proven track record of driving increased revenue, enhancing the buying experience, and elevating company profile through targeted solutions. Confident in my ability to develop and nurture client relationships, understanding their unique material handling needs. Committed to continuous improvement and actively contributing to the achievement of objectives within the industry. Consistently recognized for a resourceful approach and excellence in customer service, ensuring client satisfaction and loyalty
Overview
13
13
years of professional experience
Work History
Sr. Operations Administrator-Human Resources
FedEx Ground
01.2022 - Current
- Active recruitment outreach to prospective employees.
- Performed candidate interviews and drafted offer letters and employee agreements.
- Reduced employee turnover with targeted recruitment strategies, thorough candidate screening, and a comprehensive onboarding approach.
- Ensured legal compliance by regular file audits, staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
- Developed strong relationships with vendors to facilitate timely deliveries and resolve any discrepancies or issues.
- Developed innovative strategies resulting in decreased spending per fiscal year and increased station productivity.
Administrative Supervisor
Mountain Movers, LLC
10.2018 - 06.2023
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Responded to incoming calls and emails to support customer base and outside sales team.
- Developed a highly efficient and dependable team by delivering ongoing coaching and motivation.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness.
Coordinator-Hospital Based Services
Sutter Health-Memorial Medical Center
01.2016 - 04.2022
- Coordinated patients' admissions and discharges, working closely with physicians and hospital staff for any additional care needs.
- Managed up to 297 patients daily, transitioning care between departments and inpatient physicians.
- Conducted in-depth data analysis to identify trends, opportunities, and areas for improvement.
- Led metric-driven initiatives that achieved targeted improvements in operational performance.
- Physician licensing, practical certification and credentialing.
- Payroll management and processing for Anesthesiologist.
- Preparation and processing of death certificates in collaboration with funeral homes and the State of California.
Administrative Assistant
Oakdale Family Medicine
01.2015 - 01.2016
- Coached new employees on administrative procedures, company policies and performance standards.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Managed the preparation of disability paperwork for all practitioners the medical office.
Server & Supervisor
Denny’s Diner
01.2011 - 06.2015
- Managed and resolved customer issues and implemented changes needed to improve operations.
- Oversaw inventory management processes to minimize waste and maintain optimal efficiency.
- Maintained successful client relationships with outside vendors through consistent communication and prompt issue resolution.
- Collaborated with staff to achieve a seamless customer experience.
- Generated personal sales to meet or exceed established sales goals per shift.
- Cash register management and closing out of employee register at the closing of each shift.
Administrative Assistant
Law Office of William Morris
01.2014 - 01.2015
- Assisted attorneys in collecting information such as employment, medical and other records.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Supported efficient meetings and distributed meeting notes.
- Facilitated communication between attorneys for improved case preparation and success.
- Managed attorneys calendars, scheduling appointments and meetings to optimize time management.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Education
Associate of Science -
San Joaquin Valley College
Salida, CaliforniaSkills
- Sales and Business Development
- Customer Relationship Management (CRM)
- Communication Skills
- Strategic Thinking
- Professionalism
- Adaptability
- Technical Aptitude
- Computer Skills
- Problem-Solving
- Project Management
- Contract Negotiation
Timeline
Sr. Operations Administrator-Human Resources
FedEx Ground
01.2022 - Current
Administrative Supervisor
Mountain Movers, LLC
10.2018 - 06.2023
Coordinator-Hospital Based Services
Sutter Health-Memorial Medical Center
01.2016 - 04.2022
Administrative Assistant
Oakdale Family Medicine
01.2015 - 01.2016
Administrative Assistant
Law Office of William Morris
01.2014 - 01.2015
Server & Supervisor
Denny’s Diner
01.2011 - 06.2015
Associate of Science -
San Joaquin Valley College