Lacey Morley
DeWitt,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Store Manager
Serv-U-Success
06.2023 - Current
- Leading a team while providing an environment that promotes employee learning, retention, and job satisfaction.
- Cross-train all employees to expertly perform store tasks, including stocking, merchandising, and resets.
- Coaching and mentoring employees to improve their knowledge and skills.
- Understanding and utilizing technology to continually improve store metrics.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Assistant Store Manager
Carters
03.2022 - 06.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Market Manager
Andy T's Farm Market
08.2021 - 03.2022
- Managed daily operations to ensure smooth functioning of the market, maintaining a clean, safe environment for customers and employees.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Client Service Associate
Independent Bank
05.2021 - 08.2021
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Counted and packaged currency and coins as well as loading and auditing of ATM
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Senior General Manager & Trainer
Speedway
07.2012 - 03.2021
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Optimized supply chain operations by identifying inefficiencies in existing processes, implementing corrective measures to streamline workflows
- Boosted employee morale through recognition programs that acknowledged outstanding contributions to company success.
- Controlled and enforced standard operating procedures, security, and compliance with state and federal laws and system management.
- Ensured compliance with industry regulations and company policies by implementing stringent risk management protocols and regularly auditing internal processes.
- Oversaw the successful execution of large-scale projects from inception through completion, ensuring timely delivery within budget constraints.
Education
High School Diploma -
Holt High School
Holt, MI06.2010
Skills
- Strong work ethic
- Exceptional communication
- Strategic thinker
- Multitasking and organization
- Individual and team management
- Inventory and merchandising
- Training and mentoring
References
Available upon request
Timeline
Store Manager
Serv-U-Success
06.2023 - Current
Assistant Store Manager
Carters
03.2022 - 06.2023
Market Manager
Andy T's Farm Market
08.2021 - 03.2022
Client Service Associate
Independent Bank
05.2021 - 08.2021
Senior General Manager & Trainer
Speedway
07.2012 - 03.2021
High School Diploma -
Holt High School
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