Lacey Morrow
Tupelo,STATE_US
Summary
Dental Assistant student with hands-on training in radiography, sterilization, impressions, and chairside assisting, Detail-oriented, reliable, and eager to contribute strong communication and patient-care skills to a dental practice.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Dental Assistant Intern
West Point Family Dental
West Point, MS
2026 - 2026
- Completed hands-on clinical training under supervision
- Assisted with operatory preparation and instrument setup
- Observed digital radiography and supported patient communication
- Practiced sterilization protocols and infection control procedures
Customer Service Representative
Conduent State Healthcare (Remote)
07.2025 - Current
- Assisted customers with inquiries and resolved issues through effective communication.
- Adapted quickly to new policies and procedures, ensuring compliance with company standards.
- Responded to customer requests for products, services, and company information.
- Utilized CRM software to document interactions and track customer requests accurately.
- Handled high-volume call traffic while maintaining professionalism and composure during interactions.
Front Desk Receptionist
Aberdeen Health and Rehab
Aberdeen, MS
05.2020 - 07.2025
- Managed front desk operations, ensuring a welcoming environment for patients and visitors.
- Coordinated appointment scheduling, optimizing patient flow and minimizing wait times.
- Assisted in patient check-in processes, verifying insurance information for accuracy.
- Maintained electronic medical records, ensuring compliance with privacy regulations and data accuracy.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
Dental Assist -
Accelerated Academy
Tupelo, MS2026
High School Diploma -
Smithville High School
Smithville, MS2011
Skills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Impressions
- Chairside assisting
- Communication
- Teamwork
- Reliable
- Positive Attitude
- Fast Learner
- Customer service
- Data entry
- Active listening
- Scheduling
- Follow-up skills
- Microsoft PowerPoint
- Clerical support
Certification
- Dental Assisting Certified (2026)
- CPR Certified (2026)
- Radiology Certified (2026)
Timeline
Customer Service Representative
Conduent State Healthcare (Remote)
07.2025 - Current
Front Desk Receptionist
Aberdeen Health and Rehab
05.2020 - 07.2025
Dental Assistant Intern
West Point Family Dental
2026 - 2026
Dental Assist -
Accelerated Academy
High School Diploma -
Smithville High School