Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lacey Mulliner

Broken Arrow,OK

Summary

Dynamic Fulfillment Team Lead at Lowes Home Improvement with expertise in warehouse operations and customer service. Results-driven with extensive experience in overseeing inventory management, order processing, and logistics coordination. Known for strong team collaboration, but not required and strongly effective independently. Skilled in problem-solving and adapting to changing demands, ensuring optimal efficiency. Skilled power equipment operator and instructor, fostering collaboration and problem-solving within high-performing teams. Committed to delivering exceptional client satisfaction.


Overview

11
11
years of professional experience

Work History

Fulfillment Lead

Lowes Home Improvment
09.2022 - Current
  • Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
  • Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
  • Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
  • Cross-trained with customer service skills to ensure ultimate customer service satisfaction within and outside my job field.
  • Certified power equipment instructor. Instructed and certified employees within and outside my team. For all power equipment vehicles such as the drivable forklift, narrow aisle forklift, the order picker, Balleymore lift, DOC pallet jack and normal pallet jacks.
  • Observed and critiqued new power equipment users before certification to adhere to safety procedures and ensure upmost safety within operating a vehicle.
  • Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
  • Conducted regular bay audits within the warehouse, addressing any potential hazards and ensuring order accuracy and preparation. As well as contacting customers inquiring about expired orders.
  • Conducted regular unfulfilled order reports to ensure order accuracy and received payment to the store and vendors.
  • Use analytical thinking, research, data collection and reporting skills for loss and fraud prevention.
  • Assessed team member performance for compliance with company standards.
  • Memorized product locations and anticipated seasonal changes to ensure timely execution of order fulfillment and customer satisfaction.
  • Ensured deliveries orders are pulled and accurate to meet on-time delivery schedule.
  • Ensured install orders are pulled and accurate to meet on-time installation schedule.
  • Ensured spontaneous in-store, contractor and online pickup later orders orders are pulled and accurate before or within set time frames.
  • Kept staging areas clean and organized for smooth fulfillment operations.

Fulfillment Associate

Lowes Home Improvment
02.2021 - 09.2022
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Coordinated with PRO Sales specialists, to ensure contractor orders were fulfilled accurately in tight deadlines to ensure contractor satisfaction for their business ventures.
  • Cross-trained with customer service skills in handling returns. Tackling customer complaints to ensure a positive outcome and customer satisfaction.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
  • Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
  • Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
  • Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
  • Operated power equipment such as the narrow aisle forklift, forklift vehicle, order picker and pallet jacks to pull and stage orders as well as dispense orders to customer's vehicles.

E-Commerce Specialist

Wal-Mart Neighborhood Market
11.2018 - 04.2020
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Overnight Stocker

Wal-Mart Supercenter
04.2014 - 11.2016
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.

Education

Jenks High School
Jenks, OK
05-2013

Skills

  • Warehouse operations
  • Order picking
  • Shipping & receiving
  • Organization & categorization
  • Customer service
  • Computer Literacy
  • Data Analysis & Reporting
  • Detail-Orientated
  • Financial Reporting & Analysis
  • Loss Prevention & Fraud Management
  • Power Equipment Operator & Instructor
  • Teamwork & collaboration
  • Problem-solving & analytical thinking

Accomplishments

  • Supervised and trained 20 people in 2 years I have been team lead. Currently manage a team of 4 people.
  • Through loss and fraud prevention and working diligently on my unfulfilled reports I saved the company on average $100,000 monthly. This month, $424,000.

Timeline

Fulfillment Lead

Lowes Home Improvment
09.2022 - Current

Fulfillment Associate

Lowes Home Improvment
02.2021 - 09.2022

E-Commerce Specialist

Wal-Mart Neighborhood Market
11.2018 - 04.2020

Overnight Stocker

Wal-Mart Supercenter
04.2014 - 11.2016

Jenks High School

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Lacey Mulliner