Lacey Ocon
Odessa,TX
Summary
Driven and adaptable professional with a proven track record in landscape maintenance and office management, notably with Lacey Ocon. Excelled in team collaboration and creative problem-solving, enhancing operational efficiency and customer satisfaction. Skilled in using hand tools and maintaining equipment, demonstrating a strong work ethic and a commitment to excellence.
Overview
22
22
years of professional experience
Work History
Landscaper
Lacey Ocon
01.2020 - Current
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Filing Clerk
Leonardo Garza
04.2016 - 09.2019
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
- Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
- Improved file retrieval efficiency by maintaining an organized and up-to-date filing system.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Examined, categorized, and sorted incoming documents.
- Maintained physical and computer-based filing systems.
- Restored old files and archived completed files for future reference.
- Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.
- Added and updated records with current materials.
Server
Furrs Cafeteria
06.2008 - 09.2013
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Memorized orders and maintained Number% accuracy in high-traffic times.
- Assisted in training new hires, ensuring they were equipped with the necessary skills and knowledge to provide exceptional customer service.
- Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
- Maintained knowledge of current promotions, policies regarding payment, exchanges, and security practices to provide accurate information to customers.
- Assisted in promoting menu items and daily specials, resulting in increased revenue for the establishment.
- Balanced orders on trays weighing over Number lbs and delivered them to cars.
- Facilitated a positive dining experience for guests by maintaining a clean and organized outdoor eating area.
- Operated headset communication system to take orders quickly and accurately from customers.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Carhop Server
Andy Gonzales
03.2002 - 09.2007
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Skills
- Strong Work Ethic
- Heavy Lifting
- Flexible and Adaptable
- Using hand tools
- Lawn Care
- Team Collaboration
- Maintaining equipment
- Lawn and Grounds Maintenance
- Trimming and weeding
- Planting flowers and bushes
- Weeding and edging
- Landscape design
- Complex Problem-Solving
- Tree and Shrub Planting
- Weather Tolerance
- Weeding gardens
- Machine Safety Practices
- Watering lawns and trees
- Sustainable Landscaping
- Pathway Design
- Problem-Solving
- Hand and Power Tool Operation
- Creative Thinking
- Decision-Making
- Leaf raking and mulching
Timeline
Landscaper
Lacey Ocon
01.2020 - Current
Filing Clerk
Leonardo Garza
04.2016 - 09.2019
Server
Furrs Cafeteria
06.2008 - 09.2013
Carhop Server
Andy Gonzales
03.2002 - 09.2007