Lacey Olson
Redding,CA
Summary
Accomplshed industry leader known for high productivity and efficient task completion. Skilled in planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction.
Overview
11
11
years of professional experience
Work History
General Manager
La Michoacana Ice Cream Parlor
Redding, CA
08.2021 - 10.2024
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Office Secretary
Humboldt Countys Own
Fortuna, CA
06.2020 - 02.2021
- Organized and maintained filing systems, both electronically and manually.
- Performed basic bookkeeping tasks including accounts payable and receivable functions.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Operated office equipment such as photocopiers, scanners, and fax machines.
Front of House Manager
Diver Bar and Grill
Eureka, CA
09.2018 - 06.2020
- Training new staff members on proper customer service techniques.
- Provided support to servers when needed during busy periods or peak hours.
- Resolved customer complaints in a professional manner.
Human Resources Assistant
Sears Holdings Company
Santa Barbara, CA
07.2013 - 02.2015
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Reviewed resumes submitted by applicants for open positions.
- Managed confidential employee information with discretion and integrity.
- Made online schedule for employees
Education
High School Diploma -
Eureka Senior High
Eureka, CA06-2012
Some College (No Degree) - General Studies
Santa Barbara City College
Santa Barbara, CASkills
- Customer Retention
- Schedule Management
- Staff Supervision
- Team Player
- Verbal and written communication
- Training and Development
References
References available upon request.
Timeline
General Manager
La Michoacana Ice Cream Parlor
08.2021 - 10.2024
Office Secretary
Humboldt Countys Own
06.2020 - 02.2021
Front of House Manager
Diver Bar and Grill
09.2018 - 06.2020
Human Resources Assistant
Sears Holdings Company
07.2013 - 02.2015
High School Diploma -
Eureka Senior High
Some College (No Degree) - General Studies
Santa Barbara City College
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