Lacey Ortiz
American Falls,ID
Summary
I am very nowledgeable and dedicated customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I am a strong leader and problem-solver dedicated to streamlining operations to help the company excel in its growth in all areas. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Support Agent
Easy Storage Solutions
2022.05 - Current
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
- Connected to computer of client using remote link to install new programs and applications.
- Implemented and developed customer service training processes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Inventory Administrator
Amys Kitchen
2018.09 - 2022.05
- Trained new employees on inventory management procedures and software tools, contributing to their onboarding success.
- Sorted and delivered materials to different work areas and staff.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
Gas Station Clerk
Bingham Co-op
2017.05 - 2018.08
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Educated customers on promotional offers and loyalty programs, increasing participation rates and repeat business.
- Learned duties for various positions and provided backup at key times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
American Falls High School
American Falls, ID05.2011
Skills
- Hardware troubleshooting
- Recordkeeping strengths
- Organized
- Great listener
- Good at multi-tasking
Timeline
Support Agent
Easy Storage Solutions
2022.05 - Current
Inventory Administrator
Amys Kitchen
2018.09 - 2022.05
Gas Station Clerk
Bingham Co-op
2017.05 - 2018.08
High School Diploma -
American Falls High School
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