Lacey Owens-Campbell
Joanna,SC
Summary
Dynamic retail professional with extensive experience at Dollar General, excelling in customer service and team leadership. Proven track record in staff training and conflict resolution, enhancing operational efficiency and customer satisfaction. Skilled in money handling and decision-making, consistently improving store performance and fostering a positive work environment.
Overview
28
28
years of professional experience
Work History
Assistant Manager
Dollar General
05.2025 - Current
- Assisted in managing daily store operations to ensure optimal customer service and satisfaction.
- Coordinated employee schedules to maintain adequate staffing levels during peak hours.
- Trained new employees on operational procedures, policies, and customer engagement techniques.
- Monitored inventory levels and replenished stock to minimize shortages and enhance product availability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with management to streamline processes, enhancing overall store performance and productivity.
- Developed training materials aimed at improving staff performance and efficiency in-store operations.
Customer Service Manager
Lowes Home Improvment
03.2020 - 12.2020
- Led customer service team to enhance overall satisfaction and loyalty.
- Developed and implemented training programs for new staff, improving service consistency.
- Streamlined communication processes between departments to resolve customer issues efficiently.
- Analyzed customer feedback to identify trends and improve service procedures.
- Managed escalated customer complaints, ensuring timely resolution and maintaining relationships.
- Coordinated with inventory management to ensure product availability for customers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Cashier
Winn-Dixie Supermarkets
09.1997 - 06.2001
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained cleanliness and organization of checkout area, contributing to store presentation standards.
- Collaborated with team members to manage peak hours effectively, enhancing overall service efficiency.
- Implemented process improvements for quicker transaction times, enhancing overall customer experience during busy periods.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate of Science - Massage Therapy
Piedmont Technical College
Greenwood, SC05.2012
Skills
Customer service
Timeline
Assistant Manager
Dollar General
05.2025 - Current
Customer Service Manager
Lowes Home Improvment
03.2020 - 12.2020
Cashier
Winn-Dixie Supermarkets
09.1997 - 06.2001
Associate of Science - Massage Therapy
Piedmont Technical College