Lacey Palmer
Arlington,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Production Specialist
Phase 3
Dallas, TX
04.2022 - Current
- Ensured accurate and timely completion of production orders.
- Performed regular maintenance on equipment to ensure proper functioning.
- Monitored inventory levels and ordered new supplies as needed.
- Assisted in training new employees on the use of machinery and safety protocols.
- Conducted quality control inspections throughout the production process to identify potential issues.
- Collaborated with other departments to coordinate workflow between teams.
- Troubleshooted problems that arose during production runs and implemented solutions as necessary.
- Analyzed data from previous productions to inform decisions about current projects.
- Adhered to strict timelines while ensuring high-quality products were delivered on schedule.
- Maintained a clean workspace at all times by following established sanitation guidelines.
- Evaluated existing procedures and made recommendations for improvements.
- Provided support when needed in order to meet tight deadlines.
Sales Representative
Technology Media Group
Dallas, TX
01.2021 - 04.2022
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Maintained accurate records of all sales and prospecting activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Collaborated with other departments such as marketing, finance, logistics.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Adhered to established policies and procedures when handling customer accounts.
- Reviewed monthly performance against targets set by management team.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Printing Press Operator
Technology Media Group
Dallas, TX
05.2015 - 04.2022
- Monitor the feed and speed of machines during the machining process.
- Troubleshoot malfunctions in equipment or processes.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Adjust machine settings to complete tasks accurately.
- Operated printing press to produce printed materials, including brochures, newsletters, and business cards.
- Adjusted feeder mechanism of machine to accommodate paper size being used.
- Inspected all material for defects prior to running job on press.
- Performed quality control checks throughout production process.
- Lubricated and cleaned equipment regularly to ensure optimal performance.
- Loaded large rolls of paper onto feeder system in preparation for production runs.
- Monitored ink levels and replenished supply when necessary.
- Checked finished product against original copy or proof sheets to ensure accuracy of colors, text, and images.
- Stacked completed jobs onto pallets according to shipping instructions provided by customer or supervisor.
- Assisted other members of press team with tasks such as loading plates and cleaning presses when needed.
- Calibrated various controls on the machine periodically to maintain consistent output results.
- Organized inventory room ensuring that supplies were properly stored and labeled for easy retrieval.
- Followed detailed instructions from supervisors regarding specific job orders and production deadlines.
- Reviewed customer proofs for proper layout, color accuracy, text clarity., before beginning a run on the press.
CSR
Technology Media Group
Dallas, TX
05.2015 - 04.2022
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Researched required information using available resources.
- Followed up with customers to ensure their satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Gathered feedback from customers regarding products and services.
- Performed account maintenance activities such as updating client information in databases.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Documented all conversations with customers in CRM software according to company standards.
- Participated in team meetings or training sessions when necessary.
- Adhered to company's established protocols for handling confidential data.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Consulted with customers regarding needs and addressed concerns.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Skills
- Client Service
- Account Management
- Customer Service
Timeline
Production Specialist
Phase 3
04.2022 - Current
Sales Representative
Technology Media Group
01.2021 - 04.2022
Printing Press Operator
Technology Media Group
05.2015 - 04.2022
CSR
Technology Media Group
05.2015 - 04.2022