Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic
Lacey Paxton

Lacey Paxton

Mt.Pleasant

Summary

Experienced customer service and talent acquisition professional with over 12 years of demonstrated success across support, recruitment, and candidate experience. Proven ability to manage high-volume customer interactions, coordinate hiring pipelines, and build strong relationships with both customers and candidates. Recognized for promotion to specialized teams and strategic talent partner roles.

Overview

18
18
years of professional experience

Work History

Talent Partner

Aptive Environmental
01.2025 - Current
  • Promoted from Talent Acquisition Coordinator to Talent Partner for excellence in candidate experience and recruiting efficiency.
  • Lead full-cycle recruitment for high-volume and specialized roles, collaborating directly with hiring managers to align talent strategies with business goals.
  • Partner with internal teams to refine recruitment workflows, drive employer branding efforts, and streamline onboarding processes.
  • Managed job postings, sourced candidates, and conducted phone screens for roles across departments.
  • Built and maintained applicant pipelines, tracking progress using ATS platforms.

Talent Acquisition Coordinator

Aptive Environmental
06.2021 - 01.2025
  • Shortlisted candidates based on job criteria and facilitated interviews between candidates and hiring teams.
  • Coordinated recruitment efforts to attract top talent for various roles.
  • Managed candidate communication throughout the hiring process effectively.
  • Conducted initial phone screenings to assess candidate qualifications promptly.

Customer Support & Special Teams Representative

Overstock.com
01.2008 - 01.2018
  • Delivered high-quality support via phone, email, and live chat over a 10-year tenure.
  • Promoted to Special Teams department for strong communication, issue resolution, and leadership potential.
  • Specialized in handling escalations, VIP customers, and complex support issues requiring cross-department coordination.

Skills

  • Talent Acquisition & Recruitment
  • Candidate Screening & Interviewing
  • Customer Support (Phone, Chat, Email)
  • Conflict Resolution & Escalation Management
  • Communication & Relationship Building
  • Full-cycle recruitment
  • High-volume recruiting
  • Leadership potential
  • Time management

Accomplishments

  • Board member/ Grant writer for Kids with disabilities Adventures a non profit organization

Timeline

Talent Partner

Aptive Environmental
01.2025 - Current

Talent Acquisition Coordinator

Aptive Environmental
06.2021 - 01.2025

Customer Support & Special Teams Representative

Overstock.com
01.2008 - 01.2018

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