Lacey Peet
Acworth,Georgia
Summary
Motivated and detail-oriented professional seeking a full-time position to utilize interpersonal, time management, and problem-solving skills. Strong ability to handle multiple projects simultaneously with high accuracy. Organized and dependable team player who thrives in managing multiple priorities with a positive attitude. Always willing to take on additional responsibilities to contribute towards team goals. Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level position and contribute towards achieving company goals.
Overview
1824
1824
years of professional experience
Work History
Pharmacy Tech II
Northside Hospital
06.2022 - Current
- Provides patient care services to neonate, pediatric, adolescent, adult, and geriatric patients
- Performs various technical duties involved with the handling, packaging, and delivery of pharmaceuticals
- The Pharmacy Tech II demonstrates proficiency to practice in two (2) or more of five (5) specific pharmacy areas (Oncology/Main, nursery, surgery, home care, narcotics/materials management).
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
Certified Pharmacy Tech
Ingles Markets
03.202 - Current
- Teamed w/ Peers and Pharmacists for order prioritization
- Answered customer questions regarding OTC medication
- Responsible for payment reconciliation and insurance claims
- Inspected storage locations for compliance
- Provided excellent customer service and retention.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Care Host
Walmart health
06.2021 - 05.2022
- Responsible for patient and healthcare professional coordination
- Documenting patient info including registration details
- Oversaw patient records and submission of key forms
- Optimized office workflow and systems usage
- Provide excellent customer service and retention.
- Supported needs of 5 providers who attended to specific needs of countless patients daily.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took appointments by phone, answered patient questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to patients needs and promptly addressing any concerns or issues.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Pharm Tech
Thrive compounding pharmacy
02.2020 - 06.2021
- Created over 50 patient profiles to provide key details on medications, allergies, and demographic info
- Interpreted and processed medication orders
- Cleared prescription orders and customer inquiries
- Provided medication inventory including identifying expired drugs and stocking new medicines
- Provided excellent customer service and retention.
- Filled and compounded over 100 prescriptions for patients.
Patient Services Rep
Harbin clinic
03.2018 - 02.2020
- Provided excellent customer service and retention.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Increased efficiency of office operations through proper management of medical records and filing systems.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used Athena to schedule appointments.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Served as key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in provision of quality medical services.
- Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
Pharm Tech
CVS pharmacy
11.2014 - 10.2019
- Teamed w/ Peers and Pharmacists for order prioritization
- Answered customer questions regarding OTC medication
- Responsible for payment reconciliation and insurance claims
- Inspected storage locations for compliance
- Provided excellent customer service and retention.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
Education
Medical Administrative Assistant Diploma -
Chattahoochee Tech
Acworth, GA08.2015
Associates of Science -
Georgia Highlands College
Cartersville, GA06.2013
Skills
- HIPPA Compliance
- Hardware troubleshooting
- Machine Learning
- Internet of Things
- Robotics Programming
- Friendly, Positive Attitude
- Attention to Detail
- Teamwork and Collaboration
- Time Management
- Collaboration and Teamwork
- Computer Proficiency
- Safety Training
- Multitasking
- Inventory Management
References
AVAILABLE UPON REQUEST
Timeline
Pharmacy Tech II
Northside Hospital
06.2022 - Current
Care Host
Walmart health
06.2021 - 05.2022
Pharm Tech
Thrive compounding pharmacy
02.2020 - 06.2021
Patient Services Rep
Harbin clinic
03.2018 - 02.2020
Pharm Tech
CVS pharmacy
11.2014 - 10.2019
Medical Administrative Assistant Diploma -
Chattahoochee Tech
Associates of Science -
Georgia Highlands College
Certified Pharmacy Tech
Ingles Markets
03.202 - Current
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