Lacey Peterman
Grapevine,TX
Summary
Friendly Entry Level Paralegal and Office Personal with a background in various office settings. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
Overview
17
17
years of professional experience
Work History
Orders Processing/Data Entry Clerk
Total Ancillary
Dallas, TX
09.2021 - 02.2022
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Compiled information and input into CRM database.
- Identified data entry errors and reported to necessary departments.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Added documents to file records and created new records to support filing needs.
- Maintained databases, mailing lists, telephone networks, and other information to facilitate functioning of health education programs.
- Gathered data from multiple sources and programs.
- Located and corrected data entry errors and reported to management.
- Scanned documents and saved in database to keep records of essential organizational information.
Stay at Home Mom
Myself
Flower Mound, TX
04.2009 - 09.2021
- Cared for two children full time.
- Managed and created household budget using Microsoft programs.
- Time management and scheduling regarding school, sports, doctors, therapies, vacations.
- Kept track of spouses' receipts and expenses to prepare for taxes.
- Crisis management professional as I have a son with HF Autism.
- Research is my specialty
- Homeschooled for two years while daughter trained full time as a gymnast.
- Took care of two dying parents and all of their insurance, medical, end of life planning and financial needs.
- Outstanding problem solving and communication skills.
- I am a great negotiator.
- Project Management.
- Event planning and coordinating.
- Great creative thinker and on the spot problem solver.
- Used Microsoft programs to create and come up with visual aid charts for my son. Also to create behavior tracking programs and to compile research on school districts and therapy centers.
Accounts Payable Associate
Hull Associates, LLC
Arlington, TX
01.2008 - 04.2009
- Enter all AP for Hull into Timberline software.
- Code invoices to appropriate GL account, job, and vendor.
- Set up new vendors as needed.
- Obtain W-9 from new vendors.
- Reconcile vendor statements.
- Established relationships with and negotiated rental contracts with hotels for contract workers.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Answered and responded to all phone calls related to AP.
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
ER Registration Clerk
Baylor University Medical Center
Dallas, TX
08.2005 - 08.2006
- Arranged and assisted with hospital admissions.
- Completed registration quickly and cordially for all new patients.
- Coded outpatient encounters at a rate of 160 per day and 120 complex specialty coding.
- Accurately entered procedure codes, diagnosis codes and patient information into billing software.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Confirmed patient information, collected copays and verified insurance.
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
- Worked flexible hours; night, weekend, and holiday shifts
- Identified issues, analyzed information and provided solutions to problems
Patient Scheduler
USMD Hospital
Arlington, TX
06.2004 - 12.2004
- Managed over 50 patient calls per day.
- Confirmed patient appointments day before scheduled
- Scheduled all radiology and day surgery procedures.
- Educated patients about surgeries and provided treatment plan documentation
- Reviewed new patient paperwork before scheduling appointments
- Taught patients about medications, procedures and care plan instructions
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions
- Obtained client medical history, including medication information, symptoms and allergies
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Performed clerical duties, such as word processing, data entry, answering phones and filing
ER Registration Clerk
Arlington Memorial Hospital
Arlington Heights, TX
01.2003 - 07.2004
- Accurately entered procedure codes, diagnosis codes, and patient information into billing software.
- Used Microsoft Word and other software tools to create documents and other communications.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed team communications and information for meetings.
- Arranged and assisted with hospital admissions.
- Coded outpatient encounters.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Implemented [Software] for digitizing and organizing over [Number] medical records.
Education
Some College (No Degree) - Social Work
The University of Texas At Arlington
Arlington, TXParalegal Certificate - Paralegal
Professional Development Institute At UNT
Denton, TX08.2021
Associate of Arts - Social Work
Tarrant County College District
Fort Worth, TX05.2012
Skills
- Prioritization and Time Management
- Customer Complaint Resolution
- Records Management
- Research and Data Analysis
- Verbal and Written Communication
- Multitasking and Prioritization
- Positive Attitude and Energetic
- Microsoft Office Suite
- Data Entry
- Database Management
Timeline
Orders Processing/Data Entry Clerk
Total Ancillary
09.2021 - 02.2022
Stay at Home Mom
Myself
04.2009 - 09.2021
Accounts Payable Associate
Hull Associates, LLC
01.2008 - 04.2009
ER Registration Clerk
Baylor University Medical Center
08.2005 - 08.2006
Patient Scheduler
USMD Hospital
06.2004 - 12.2004
ER Registration Clerk
Arlington Memorial Hospital
01.2003 - 07.2004
Some College (No Degree) - Social Work
The University of Texas At Arlington
Paralegal Certificate - Paralegal
Professional Development Institute At UNT
Associate of Arts - Social Work
Tarrant County College District
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