Loyalty is my strength. I speak clearly and caring, I listen to customers needs and concerns. Helping them with expert product knowledge is my goal. Highly organized and self-starter with strong communication skills looking to bring a positive, professional demeanor to a front-desk position. Eager to apply proficiency in MS Office suite to streamline administrative tasks and manage multi-line phone systems. I will be a long term asset to your business.
Hi, I’m
Lacey Powless
Middleburg,Florida
Summary
Overview
9
years of professional experience
1
Certification
Work History
Benitos Italian Restaurant & Pizzeria
Lead Server Trainer
08.2025 - Current
Job overview
- Developed and implemented training programs for new server staff to enhance service quality.
- Mentored junior servers, fostering a collaborative team environment and improving overall performance.
- Conducted regular evaluations of staff performance, providing actionable feedback for continuous improvement.
- Streamlined onboarding processes, reducing training time while maintaining high standards of service delivery.
- Supervised daily operations, ensuring high service standards and customer satisfaction.
- Managed dining area organization, optimizing table turnover and guest experience.
- Collaborated with kitchen staff to coordinate timely meal delivery and special requests.
- Implemented process improvements that reduced wait times during peak hours.
- Resolved customer complaints effectively, maintaining a positive dining atmosphere.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Seahorse Enterprises
Receptionist
11.2024 - 01.2026
Job overview
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between clients and technicians to streamline service requests.
- Maintained organized filing system for customer records and invoices, enhancing retrieval efficiency.
- Assisted in training new staff on office procedures and customer service standards.
- Handled incoming calls, addressing inquiries and directing them to appropriate departments promptly.
- Monitored office supplies inventory, placing orders as needed to prevent shortages and maintain efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
BeallsMacclenny, Florida
LEAD SALES ASSOCIATE
07.2024 - 10.2024
Job overview
- Facilitated customer transactions with precision and speed.
- Swiftly handled customer problems, ensuring satisfaction.
- Organized merchandise effectively as per store protocols.
- Boosted overall ambience of store by ensuring work area was tidy and well-ordered.
- Optimized in-store appearance with window and interior display setups aligned with established merchandising criteria.
- Minimized inventory imbalances through proactive management.
- Provided hands-on coaching and mentorship to boost skills of new hires.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Expanded awareness of ongoing sales and promotions.
- Achieved customer loyalty with deep product knowledge and superior service.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Exceeded company-defined sales quotas. Higher sales during my shifts.
- Engaged in quarterly training sessions focused on enhancing sales techniques.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
A S E TransmissionsOrange Park, Florida
RECEPTIONIST
01.2017 - 10.2023
Job overview
- Welcomed visitors and customers with professionalism.
- Scheduled appointments, maintained clear communication with clients, and ensured accurate updates to records.
- Managed phone calls with efficiency and provided timely updates to the owner.
- Kept reception area clean and neat to give visitors positive first impression.
- Increased customer satisfaction by warmly greeting visitors, promptly addressing their needs.
- Displayed excellent multitasking skills while handling various tasks under strict deadlines.
Education
Middleburg High School
High School Diploma from Early Childhood Care And Education
01.2013
University Overview
High School - Recognized for Best Attendance, 2008-2013
Skills
- Administrative Support
- Organization & Multitasking
- File & Calendar Management
- Phone Ettiquette
- Dependable
- Fast Learner
Certification
CPR Certification, Certification in CPR, 2010-01-01
Languages
English
Work Authorization - Authorized Countries
Work Authorization - Authorized Countries
United StatesPersonal Information
Personal Information
LACEY POWLESS
Middleburg, FL.
C:(904) 592-9931
H:(904) 588-5735
LaceyPowless@gmail.com
Awards
Awards
- Best Attendance, High School, 2013-01-01
- Excellence Award for Artwork (pen and ink drawings), High School, 2013-01-01
- Organizing a GoFundMe charity for Hurricane Debbie flood, High School, 2013-01-01
- Recognition award, loss prevention, Bealls
- Employee of the Year, A.S.E. Transmissions
- Award Display Contest, Bealls
- Social media promotions increased the customer base, A.S.E. Transmissions
- Lead Sales Associate within one month, Bealls
- Fire Prevention, A.S.E. Transmissions
Interests
DIY - Home Improvement Projects
Family Outings
Gardening
Timeline
Lead Server Trainer
Benitos Italian Restaurant & Pizzeria
08.2025 - Current
Receptionist
Seahorse Enterprises
11.2024 - 01.2026
LEAD SALES ASSOCIATE
Bealls
07.2024 - 10.2024
RECEPTIONIST
A S E Transmissions
01.2017 - 10.2023
Middleburg High School
High School Diploma from Early Childhood Care And Education