Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Lacey Powless

Middleburg,FL

Summary

Dynamic Lead Sales Associate with a proven track record at Bealls, enhancing customer satisfaction and loyalty through expert product knowledge and superior service. Skilled in POS system operation and team leadership, I've significantly contributed to sales growth and operational efficiency. Excel at mentoring new hires and driving sales through effective upselling and cross-selling. Loss prevention comes naturally to the law enforcement family.

Overview

8
8
years of professional experience

Work History

Lead Sales Associate

Bealls
07.2024 - 10.2024
  • Facilitated customer transactions with precision and speed.
  • Swiftly handled customer problems, ensuring satisfaction.
  • Organized merchandise effectively as per store protocols.
  • Boosted overall ambience of store by ensuring work area was tidy and well-ordered.
  • Optimized in-store appearance with window and interior display setups aligned with established merchandising criteria.
  • Minimized inventory imbalances through proactive management.
  • Provided hands-on coaching and mentorship to boost skills of new hires.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Expanded awareness of ongoing sales and promotions.
  • Achieved customer loyalty with deep product knowledge and superior service.
  • Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Set and achieved company defined sales goals.
  • Exceeded company-defined sales quotas. Higher sales during my shifts
  • Engaged in quarterly training sessions focused on enhancing sales techniques.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Receptionist

A.S.E. Transmissions
01.2017 - 10.2023
  • Welcomed visitors and customers with professionalism.
  • Scheduled appointments, maintained clear communication with clients, and ensured accurate updates to records.
  • Managed phone calls with efficiency and provided timely updates to the owner.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Increased customer satisfaction by warmly greeting visitors, promptly addressing their needs,
  • Displayed excellent multitasking skills while handling various tasks under strict deadlines.

Education

High School Diploma - Early Childhood Care And Education

Middleburg High School, Middleburg, FL
  • High School - Recognized for Best Attendance, 2008-2013
  • High School - Earned Excellence Award for Artwork (pen and ink drawings), 2013
  • High School - Certification in CPR, 2010-2013
  • High School - Recognized for organizing a GoFundMe charity for Hurricane Debbie flood victims on Black Creek in 2012
  • High School - 200 volunteer hours dedicated to flood victims of Hurricane Debbie, 2012

Skills

  • Customer service
  • Retail store operations
  • Opening and closing procedures
  • Team leadership
  • Goal oriented
  • Cash handling accuracy
  • Pricing and labeling
  • POS system operation
  • Staff training and development
  • Flexible schedule
  • Customer needs assessment
  • Visual displays and presentations
  • Client relationship management
  • POS systems
  • Mentoring and training
  • Inventory and stocking
  • Efficient sales transactions
  • Customer care
  • Relationship building
  • Positive customer experience

Accomplishments

A.S.E. Transmissions: Social media promotions increased the customer base by 24% from 2021 to 2023

A.S.E. Transmissions: Employee of the Year 2023

A.S.E. Transmissions: Fire Prevention Certification

CPR Certification

BEALLS: Recognition Award, loss prevention of more than 100$ x3

BEALLS: National Display and Presentation Award x2

BEALLS: Lead Sales Associate within one month

Timeline

Lead Sales Associate - Bealls
07.2024 - 10.2024
Receptionist - A.S.E. Transmissions
01.2017 - 10.2023
Middleburg High School - High School Diploma, Early Childhood Care And Education
Lacey Powless