Lacey Reed
Pensacola,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
City Mail Carrier
United States Postal Service, USPS
10.2021 - Current
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
Member Service Representative II
Navy Federal Credit Union
08.2017 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Resolved customer issues through thorough dispute investigation.
- Verified customer identification and documentation for compliant transactions.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Assistant Store Manager
Tom Thumb Food Stores
09.2016 - 07.2017
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
General Manager
Little Caesars
08.2011 - 07.2016
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training and schedules
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Responsible for recruiting, hiring and training of team members.
Education
High School Diploma -
Escambia High School
Pensacola2013
Skills
- Reading comprehension
- Documentation & recordkeeping
- Data security techniques
- Call center experience
- Document processing
- Team building and leadership
- Attention to detail
- Human resource policies
- Negotiation skills
Timeline
City Mail Carrier
United States Postal Service, USPS
10.2021 - Current
Member Service Representative II
Navy Federal Credit Union
08.2017 - 01.2021
Assistant Store Manager
Tom Thumb Food Stores
09.2016 - 07.2017
General Manager
Little Caesars
08.2011 - 07.2016
High School Diploma -
Escambia High School
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