Lacey Reintzell
Casa Grande,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
House Keeper
The Riversource
11.2022 - Current
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Handled requests for extra linens, toiletries and other supplies.
Order Filler
Tractor Supply Distribution Center
03.2021 - 11.2022
- Improved order accuracy by meticulously reviewing and verifying customer information before processing.
- Enhanced warehouse efficiency with systematic organization and accurate labeling of products for easy retrieval.
- Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
- Reduced errors in inventory management by conducting regular audits and updating records accordingly.
- Collaborated with the shipping department to ensure prompt delivery of customer orders while minimizing delays.
- Ensured customer satisfaction with accurate order assembly, addressing any discrepancies promptly and professionally.
Cashier
Mcdonalds, PDI FOODS
03.2017 - 03.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Primavera
OnlineSkills
- Window Cleaning
- Guest Relations
- Customer Service
- Restroom Detailing
- Infection Control
- Cleaning Techniques
- Laundry Management
- Residential Cleaning
- Supply Inventory Management
- Quality Assurance Controls
- Vacuuming
- Floor Scrubber Machines
- Folding Clean Laundry
- Ordering Cleaning Supplies
- Exceptional Communicator
- Quality Assurance
- Building Maintenance
- Sorting and Washing Laundry
- Ceiling Fan Cleaning
- Tile and Grout Care
- Teamwork
- Dusting Furniture
- Excellent Oral and Written Communication
- Mopping and Sweeping
- Resident Support
- Cleaning and Organizing Abilities
- Cleaning Bathrooms
- Health and Safety Compliance
- Housekeeping
- Physically Strong
- Interior and Exterior Cleaning
- Hospitality Background
- Attention to detail
- Teamwork and collaboration
- Time management
- Interpersonal skills
- Sanitization techniques
Timeline
House Keeper
The Riversource
11.2022 - Current
Order Filler
Tractor Supply Distribution Center
03.2021 - 11.2022
Cashier
Mcdonalds, PDI FOODS
03.2017 - 03.2021
High School Diploma -
Primavera
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