Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lacey Shaw

Bedford,IN

Summary

Adept at critical thinking and leveraging computer skills, I enhanced emergency response times and reduced operational costs during my tenure at Bloomington Police Department. My ability to work well under pressure and active listening skill have consistently driven results, showcasing my commitment to efficiency and high-quality service.

Overview

15
15
years of professional experience
1
1
Certification

Work History

911 Dispatcher

Bloomington Police Department
12.2020 - Current
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Answered calls from automatic routing system and took basic information from callers.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Increased situational awareness among responding units through timely updates on evolving incident conditions.
  • Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
  • Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
  • Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.i
  • Provided on-the-job training and coaching to develop new dispatchers.

Vegetation Management Specialist

Parks and Recreation Department
03.2019 - 12.2020
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
  • Collaborated closely with executive leadership to develop long-term strategic plans aligned with company objectives.
  • Facilitated regular team meetings focused on problem-solving discussions that led to practical solutions.

Assistant Office Manager

Menards
09.2009 - 03.2019
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Created and updated records and files to maintain document compliance.
  • Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.

Education

General Studies - General

Bedford North Lawrence High School
Bedford, IN
2004 - 2007

Skills

Works Well Under Pressure

Critical Thinking

Active Listening

Computer Skills

Accomplishments

* IDACS/NCIC certified

* 4 years experience operating IDCAS/NCIC

*4 years experience navigating spillman operations

* CTO Certified

*Excellence in communication accreditation

Certification

  • Advanced Telecommunicator Certification – National Emergency Number Association (NENA).
  • Incident Command System for Operational First Responders Hazardous Materials Levels I and II – National Fire Protection Association.
  • Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
  • Emergency Police Dispatcher (EPD) - International Academies of Emergency Dispatch (IAED).
  • Basic Telecommunicator Certification – National Emergency Number Association (NENA).
  • Incident Command System for Single Resources and Initial Action Incidents (ICS 200) - Federal Emergency Management Agency.
  • National Incident Management System (NIMS) Integration Center Certification - Federal Emergency Management Agency.

  • TTY/TDD for Telecommunicators – your state's Commission on Deaf and Hard of Hearing or equivalent.
  • Emergency Fire Dispatcher (EFD) - International Academies of Emergency Dispatch (IAED).
  • Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO).

Timeline

911 Dispatcher

Bloomington Police Department
12.2020 - Current

Vegetation Management Specialist

Parks and Recreation Department
03.2019 - 12.2020

Assistant Office Manager

Menards
09.2009 - 03.2019

General Studies - General

Bedford North Lawrence High School
2004 - 2007

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Lacey Shaw