Lacey Shilling
Galveston,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Volunteer
Shriners Hospital for Children
Galveston , TX
2023.12 - Current
- Provided assistance to staff in the daily operations of the organization.
- Collaborated with other volunteers to create a positive work environment.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Offered support and assistance to community members.
Operations Manager
Lake Worth Nursing Home
Fort Worth , TX
1999.12 - 2020.07
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Addressed customer concerns with suitable solutions.
- Developed and implemented operational procedures to ensure quality standards are met.
- Supported accident investigations and prepared related paperwork.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Oversaw financial management, budget management, accounting and payroll activities.
- Observed patients while they completed daily living activities such as eating, bathing, grooming.
- Participated in team meetings regarding patient care plans and goals set forth by physicians.
- Provided emotional support to residents who were feeling anxious or depressed about their health condition.
- Modified exercise routines according to individual needs of each resident based on physician orders.
- Performed range of motion exercises with patients to improve mobility and flexibility.
- Recorded vital signs and reported any abnormalities to the nurse supervisor immediately.
Board Member
Texas ReEntry
Fort Worth , TX
2001.08 - 2019.06
- Assessed tenant eligibility for housing assistance programs based on established criteria.
- Monitored progress of clients towards meeting their goals and provided feedback when needed.
- Maintained updated knowledge through continuing education and advanced training.
Education
Associate Degree in Nursing - Registered Nurse
Galveston College
Galveston, TX2024-05
Skills
- Logistics Oversight
- Health and Safety Compliance
- Business Development
- Workflow Optimization
Certification
- Activity Director Certification
- Dietary Manager Certification
- Nurse Aide certification (Colorado)
Texas Department of Corrections
- Worked daily with corrections and courts for placement and follow-up of released offenders.
References
References available upon request.
Timeline
Volunteer
Shriners Hospital for Children
2023.12 - Current
Board Member
Texas ReEntry
2001.08 - 2019.06
Operations Manager
Lake Worth Nursing Home
1999.12 - 2020.07
Associate Degree in Nursing - Registered Nurse
Galveston College
- Activity Director Certification
- Dietary Manager Certification
- Nurse Aide certification (Colorado)
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