Summary
Work History
Education
Skills
Timeline
Generic

Lacey Shupe

Linesville,PA

Summary

Dynamic and dependable professional with a friendly demeanor, experienced in enhancing guest satisfaction at Conneaut Lake Hotel. Proven ability to streamline processes and foster teamwork, while maintaining high standards of cleanliness and organization. Skilled in multitasking and effective communication, ensuring timely room turnovers and a positive environment for all.

Work History

Housekeeping (Summer Job)

Conneaut Lake Hotel/Bonnie Essel
Conneaut Lake, PA
2005 - 2025
  • Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
  • Collaborated with hotel management to develop strategies for continuous improvement in the housekeeping department.
  • Streamlined housekeeping processes for increased efficiency, ensuring timely completion of tasks.
  • Collaborated with housekeeping staff to ensure seamless integration of services for each hotel guest.
  • Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
  • Completed inventory checks on housekeeping supplies regularly to avoid shortages or excess stock.
  • Streamlined communication between housekeeping staff and front desk personnel regarding room statuses.

Housekeeper

Springboro Inn/ Theresa Rhineburger
Springboro, PA
2019 - 2021
  • Maintained cleanliness and organization in guest rooms and common areas.
  • Performed laundry services, ensuring high standards of hygiene and presentation.
  • Utilized cleaning equipment and chemicals safely and effectively.
  • Assisted in inventory management of cleaning supplies and linens.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.

Child Care Center Teacher

Conneautville Child Care
Conneautville, PA
2016 - 2017
  • Developed and implemented age-appropriate lesson plans to enhance children's learning experiences.
  • Fostered a safe and nurturing environment for optimal child development and emotional well-being.
  • Collaborated with parents to discuss children's progress and address any concerns effectively.
  • Utilized positive behavior reinforcement techniques to encourage social skills and cooperation among children.
  • Organized daily activities that promote physical, cognitive, and emotional growth in early childhood settings.
  • Increased student collaboration by developing group projects and team-building activities.
  • Promoted a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Actively encouraged children to develop their communication, problem-solving and social skills.

CNA

Meadville Rehab & Nursing
Meadville, PA
2011 - 2016
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Documented patient care activities accurately in electronic health records.
  • Collaborated with healthcare team to develop personalized care plans.

Activity Assistant

Meadville Rehab & Nursing/ Cindy Bently
Meadville, PA
2011 - 2016
  • Assisted in planning and implementing engaging activities for residents.
  • Supported team in creating a positive, inclusive environment for all participants.
  • Coordinated schedules and logistics for daily recreational programs.
  • Collaborated with staff to assess resident preferences and tailor activities accordingly.
  • Organized materials and supplies for various events and programs efficiently.
  • Facilitated communication between residents, families, and care staff regarding activity participation.
  • Adapted activities to meet diverse needs of residents, ensuring accessibility and enjoyment.
  • Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
  • Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
  • Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
  • Boosted social interaction among residents through the organization of group events and outings.
  • Promoted mental fitness by facilitating trivia games and puzzles that challenged cognitive abilities while encouraging socialization among peers.

CNA

Rolling Fields Eldercare Community
Conneautville, PA
2007 - 2009
  • Educated patients and families on health management and rehabilitation goals.
  • Maintained cleanliness of patient areas, adhering to infection control protocols.
  • Supported training of new CNAs, enhancing team efficiency and knowledge sharing.
  • Implemented feedback from supervisors to improve service delivery quality.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

CNA Student

Rolling Fields Classes
Conneautville, PA
2007 - 2007
  • Assisted in delivering patient care and support under supervision of licensed nursing staff.
  • Monitored vital signs and reported changes to ensure timely interventions.
  • Provided personal hygiene assistance, promoting dignity and comfort for patients.
  • Maintained cleanliness and organization of patient areas to uphold safety standards.
  • Engaged in hands-on training sessions, enhancing knowledge of caregiving practices.
  • Adapted to dynamic environments while learning essential skills in patient care delivery.
  • Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.

Housekeeping

Days Inn
Meadville, PA
2005 - 2006
  • Enhanced housekeeping efficiency by implementing updated cleaning procedures and equipment usage techniques.
  • Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
  • Provided ongoing training and support to housekeeping team members, fostering professional growth and development.
  • Collaborated with hotel management to develop strategies for continuous improvement in housekeeping operations.
  • Coordinated with housekeeping staff to ensure timely room turnovers for incoming late-night arrivals.
  • Collaborated with housekeeping and maintenance teams to ensure guest rooms were ready for arrivals.

Waitress/Cook

HomeTown Pizza
Linesville, PA
2005 - 2005
  • Provided exceptional customer service, ensuring a positive dining experience for all patrons.
  • Assisted in menu navigation, effectively communicating daily specials and promotions to guests.
  • Processed customer orders accurately, utilizing point-of-sale systems for efficient transactions.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.

Cargiver

Hank Willams and Carol Billings
Conneaut Lake, PA
2021 - 2026
  • Assisted clients with daily living activities, enhancing comfort and independence.
  • Developed personalized care plans based on individual needs and preferences.
  • Monitored client health and reported changes to healthcare professionals promptly.
  • Provided companionship and emotional support, fostering strong client relationships.
  • Collaborated with family members to ensure holistic care approaches were implemented consistently.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.

Education

GED - Vo Tech Education in Child Care

Linesville High School
Linesville, PA
04-2026

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Organization and time management

Timeline

Housekeeping (Summer Job)

Conneaut Lake Hotel/Bonnie Essel
2005 - 2025

Housekeeper

Springboro Inn/ Theresa Rhineburger
2019 - 2021

Child Care Center Teacher

Conneautville Child Care
2016 - 2017

CNA

Meadville Rehab & Nursing
2011 - 2016

Activity Assistant

Meadville Rehab & Nursing/ Cindy Bently
2011 - 2016

CNA

Rolling Fields Eldercare Community
2007 - 2009

CNA Student

Rolling Fields Classes
2007 - 2007

Housekeeping

Days Inn
2005 - 2006

Waitress/Cook

HomeTown Pizza
2005 - 2005

Cargiver

Hank Willams and Carol Billings
2021 - 2026

GED - Vo Tech Education in Child Care

Linesville High School

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Lacey Shupe