Lacey Slocum
Lincoln,NE
Summary
Hardworking individual who adheres to strict time management and prioritizes carefully to meet high performance standards. Innovative problem-solver with strong interpersonal and business skills. Meets individual goals with a keen eye for detail and a fast mind. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
LOPT
Lincoln, NE
06.2024 - Current
- Greet and welcome patients in a friendly and professional manner
- Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions
- Schedule and confirm patient appointments efficiently, considering dentist availability and treatment requirements
- Coordinate and manage the dental appointment calendar to optimize the daily schedule
- Verify and update patient insurance information
- Collect and process payments for services rendered
- Provide patients with information on treatment costs, insurance coverage, and payment options
- Collaborate with dental staff to coordinate patient care and address any scheduling conflicts
- Maintain a clean and organized reception area
- Address patient concerns and complaints professionally and promptly
Administration Customer Service Representative
Ameritas
Lincoln
12.2023 - 06.2024
- Assist with customer inquiries via telephone, email, or other written correspondence and utilize empathy and patience with all customers
- Administer functions of Group Administration including new case set up; issue; billing; collection and reconciliation of premium; processing small case policy changes; on-going administration; group terminations and final accounting
- Research of customer needs and problems; development of informed, innovative solutions; and decisive action within defined parameters of authority; to build customer loyalty while maintaining the financial and procedural integrity of the case
- This includes pro-actively calling customers
- A working knowledge of the functions and systems across the organization as they relate to administrative functions
- Meeting or exceeding service standards with respect to accuracy
Associate
Walmart
Lincoln
02.2022 - 08.2023
- Handle and complete special assignments and projects within provided timeframes
- Administrative work for out group
- Managing account via email and phone processing
- Trained and on-boarded new employees
- Maintained inventory on sales floor
- Managed price markdowns
- Interact with customers
- Maintain a specific department and keep it looking cleanly and organized
- Stock
- Run Freight
- Answer difficult phone calls
Telesales Agent
Communication Solutions
Lincoln, NE
11.2020 - 02.2022
- Schedule appointments with prospective customers
- Identify potential customers
- Contact current or potential customers to promote products or services
- Answer customer questions about goods or services
- Explain technical product or service information to customers
- Deliver promotional presentations to current or prospective customers
- Daily activities of a Telesales Representative include contacting prospects, taking incoming phone calls, presenting product features, determining how likely prospects are to buy, updating customer databases, placing orders, and closing sales
Education
Some College (No Degree) - Associate's Degree in Nursing
Southeast Community College
trueSkills
- Cold Calling
- Customer Service
- Outbound Sales
- Inbound Sales
- Time Management
- Communication Skills
- Phone Etiquette
- Merchandising
- Customer engagement
- Service assistance
- Strong communication
- Supply restocking
- Persuasive communication
- Call control
- Automated dialing
- Prospect relationship building
- Scripted call control
- Critical thinking
- Safety compliance
- Objection management
- Tech-savvy
- Hospitality and accommodation
- Damaged goods processing
- Checkout processing
- Suggestive selling
- Positive and professional
- Patient awareness
- Activity planning
- Schedule management
- HIPAA protocol adherence
- Organizational standards
- Healthcare documentation
- Administrative supervision
- Healthcare operations
- Patient care
- Insurance practices
- Follow-up care
- Cross-functional teamwork
- Healthcare
- Patient documentation
- Meeting preparation
- Insurance verification
- Office administration
Awards
- 05/01/22, Learn to Dream Scholarship, Established in 2007, the award offers tuition-free completion of up to 60 semester credit hours at Southeast Community College campuses in Beatrice, Lincoln, and Milford to students from economically disadvantaged backgrounds who demonstrate promise for the future.
- 01/01/22, Helen Roske Foundation Scholarship, This scholarship was created to allow students who have persevered through many challenges in life and demonstrated resilience in their academic performance to either attend college or use the funds in a way that would help them in the future.
Timeline
Patient Care Coordinator
LOPT
06.2024 - Current
Administration Customer Service Representative
Ameritas
12.2023 - 06.2024
Associate
Walmart
02.2022 - 08.2023
Telesales Agent
Communication Solutions
11.2020 - 02.2022
Some College (No Degree) - Associate's Degree in Nursing
Southeast Community College
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