Lacey Smith
Denver,CO
Summary
Motivated [Job Title] knowledgeable in healthcare management, hospital operations,and regulatory compliance. Talent for overseeing multiple tasks while maintaining quality care. Hardworking and diligent with a passion for patient advocacy. Comprehensive Word Processor with experience with Microsoft Office and data programs. Adept at using office equipment and multiline phone systems. I have experience with Epic and Point click care, and OnShift scheduling. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
CommonSpirit Health
11.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
Staffing Coordinator/cna
Sloan's Lake Rehab
03.2019 - 01.2024
- Enhanced candidate placement by streamlining recruitment processes and utilizing effective communication strategies.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Reduced time-to-fill metrics by implementing efficient sourcing methods, including social media outreach and job board postings.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
- Reduced patient stress levels through effective communication and active listening skills.
- Interviewed, hired, and mentored over 20 new personnel and oversaw all staffing operations.
CNA
Sloan's Lake Rehab
03.2019 - 01.2024
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
CNA
Western Hills Care Center
03.2018 - 12.2019
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Bachelor of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO04.2024
No Degree - CNA
Red Rocks Community College
Denver, CO01.2018
High School Diploma -
John F Kennedy High School
Denver, CO05.2009
Skills
- Eligibility Determination
- Document filing
- Interpreting physician orders
- Medical Billing
- Appointment Scheduling
- Insurance verifying
- Medical terminology knowledge
- Office Administration
- Customer Service
- Data entry proficiency
- Medical insurance
- Medicaid
- HIPAA Compliance
- Problem-Solving
- Registration management
- Phone and Email Etiquette
- Medical Terminology
- Patient Confidentiality and Data Security
- Building Rapport and Credibility
- Knowledge of Community Services and Programs
- Multitasking
- Professional Bedside Manner
- Time management abilities
- Outbound Calling
- Performance Evaluation
- Recruitment
- Labor Relations
- Employee Relations
- Employment law knowledge
- Background Checks
- Staff Scheduling
- Cross-Functional Teamwork
- Effective Time Management
- Epic Software Proficiency
- Medical Data Collection
- Verbal and written communication
- Documentation
Timeline
Patient Service Representative
CommonSpirit Health
11.2023 - Current
Staffing Coordinator/cna
Sloan's Lake Rehab
03.2019 - 01.2024
CNA
Sloan's Lake Rehab
03.2019 - 01.2024
CNA
Western Hills Care Center
03.2018 - 12.2019
Bachelor of Science - Healthcare Management
Colorado Technical University
No Degree - CNA
Red Rocks Community College
High School Diploma -
John F Kennedy High School