Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AccountManager

Lacey Smith

Ogden,UT

Summary

Customer-oriented General Manager with 4 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.


Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Energetic Bank Teller with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

Hbboys LLC
08.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Interacted well with customers to build connections and nurture relationships.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Formulated policies and procedures to streamline operations.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Bank Teller

America First Credit Union
08.2018 - 10.2020
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Provided customer records, account statements and copies of checks.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

Lead Cashier

Walmart Super Center
09.2011 - 06.2016
  • Educated employees on register use, merchandising, and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Processed both cash and card purchases and returns.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Assisted customers by answering questions and fulfilling requests.

Education

GED -

Weber State University
Ogden, UT

Skills

  • Employee Scheduling
  • Purchasing and Planning
  • Problem Resolution
  • Safety Protocols
  • Top Talent Recruiting, Hiring and Retention
  • Coaching and Mentoring
  • Labor Cost Controls
  • Inventory Control
  • Budgeting and Cost Control
  • Training and Development
  • Operations Management

Certification

  • Certified Restaurant General Manager and Shift Supervisor with Hbboys LLC 4 years
  • Serve Safe Certified 4 years

Languages

English
Native or Bilingual

Timeline

Restaurant General Manager

Hbboys LLC
08.2021 - Current

Bank Teller

America First Credit Union
08.2018 - 10.2020

Lead Cashier

Walmart Super Center
09.2011 - 06.2016

GED -

Weber State University

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