Lacey Soden
Shelton,WA
Summary
Dedicated and detail-oriented administrative assistant with over 5 years of experience supporting executives and teams in fast-paced office environments. Successfully managed administrative tasks, coordinated schedules, and prioritized multiple projects simultaneously. Maintained confidentiality and handled sensitive information with discretion. Strong organizational skills and exceptional attention to detail ensure seamless operations and contribute to the overall success of the team.
Overview
13
13
years of professional experience
Work History
Office Professional
North Thurston School District
08.2024 - Current
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Monitored and tracked budgets and expenses.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Compiled and analyzed data to produce reports.
- Assisted with onboarding of new employees.
- Input data into spreadsheets and databases.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Coordinated and scheduled meetings and appointments.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited documents to keep company materials free of grammar errors.
- Edited and proofread documents for accuracy and completeness.
- Utilized office management software to record and track customer information.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Created and maintained detailed records of all office activities.
- Supported staff on special assignments and ad hoc projects.
- In charge of school budget and purchases made by the school
Administrative Assistant
Pioneer Middle School
08.2022 - Current
- Performs a variety of responsible secretarial/clerical activities related to the functions of the attendance office and assigned administrator
- Types a variety of material such as memos, letters, forms, reports related to assigned unit
- Receives, reviews, and verifies documents, records, and forms for accuracy, completeness, and conformance to applicable rules, regulations, policies, and procedures
- Interviews office visitors and telephone callers and either answers questions, resolves complaints, provides desired information as required or refers to appropriate person
- Maintains master calendar of scheduled events and use of school facilities
- Orders, stores, and issues supplies and materials pertinent to the functions of the attendance office
- May transcribe dictation from shorthand notes or tape machine equipment
- Coordinates and prioritizes the internal activities and operations of a school attendance office
- Directs and participates in daily attendance accounting work required to keep accurate school attendance records
- Receives students in attendance office: prepares and issues admit slips to class, permits to leave school early, hall passes, and tardy slips
- Prepares and prints school attendance reports and lists for distribution to teachers and other staff members
- Updates registration lists, attendance forms, attendance cards, etc
- For changes in enrollment
- Contacts parents to verify student absences
- Complies and computes data and prepares a variety of records, reports, and other correspondence related to student attendance matters and reporting
- Confers and consults with students, parents, staff, judicial agents, social services, and other appropriate parties regarding student attendance matters
Customer Service Representative
Regence Healthcare
05.2020 - 05.2022
- Connect with various subscribers, providers, healthcare providers, agents/brokers, attorneys, group administrators, other member representatives, internal staff and the general public with inquiries regarding benefits, claim payments and denials, eligibility, decisions, and other information through a variety of media - oral, written and online communications
- Respond to multiple inquiries on all designated lines of business
- Quickly and accurately assess provider and member inquiries and requirements by establishing rapport with callers in order to understand their service needs
- Identify errors promptly and determine corrective steps vital to resolve errors
- Apply benefits according to the appropriate contract
- Research benefit payments, maximum allowable fees, co-pays, and deductibles from appropriate contracts
- Make appropriate corrections of denied, process-in-error or reclassified claims
- Explain benefits, rules of eligibility, claims payment procedures, pre-authorizations, medical review and referrals, and grievance/appeal procedures to ensure that benefits, policies and procedures are understood
- Educate callers on confusing terminology and policies such as eligible medical expenses, hold harmless, medical necessity, contract exclusions and limitations, and managed care products
- Maintain confidentiality and sensitivity
- Handle a high volume of calls every day, prioritize follow-through and document inquiries and actions on the tracking system and/or by completing logs
- May generate written correspondence and process document requests
- Maintain files/records of constantly evolving information regarding benefits/internal processes including company-wide internal policies and benefit updates for a new or existing business
- Work is subject to audit/checks and requires considerable accuracy, attention to detail and follow-through
- Align with NMIS/MTM and Consortium standards as they relate to the employee's responsibility to meet BlueCross BlueShield Association (BCBSA) standards and company goals
- Assist in identifying issues and trends to improve overall customer service
Customer Service Representative
Triwest Healthcare Alliance
09.2019 - 05.2020
- Provided exceptional level of customer service by efficiently handling inquiries, resolving issues, and ensuring customer satisfaction
- Managed high volume of incoming calls and emails, demonstrating excellent communication and problem-solving skills
- Documented customer interactions and complaints, and followed up to ensure proper resolution
- Collaborated with other departments to address customer inquiries and maintain a smooth workflow
- Demonstrated strong product knowledge and ability to educate customers on various products and services offered
Certified Nursing Assistant
First Choice in Home Care
11.2011 - 08.2019
- Provided compassionate and personalized care to patients by assisting with activities of daily living, such as bathing, dressing, and feeding
- Monitored vital signs and reported any changes in patient condition to the nursing staff promptly
- Ensured a clean and safe environment for patients by maintaining cleanliness and organization in patient rooms and common areas
- Assisted with patient mobility and transfers, using proper lifting techniques to prevent injuries
- Collaborated with healthcare team members to develop and implement patient care plans tailored to individual needs and preferences
Education
Associates Degree - Business Administration
Southern New Hampshire University
Manchester, NH12.2020
High School Diploma - undefined
Wahkiakum High School
Cathlamet, WA06.2005
Skills
- Active Listening Skills
- Communication Skills
- Computer Skills
- Customer Service Skills
- Interpersonal Skills
- Leadership Skills
- Problem Solving Skills
- Time Management Skills
- Transferable Skills
- Data Analyst
- Software
- Microsoft Office Suite
- Google Drive
- Google Sheets
- Microsoft Teams
- Google Calendar
- Records management
- Meeting scheduling
- Report preparation
- Calendar management
- Event preparation
- Mail handling
- Bookkeeping
- Proofreading
- Call handling
- Meeting planning
- Scheduling
- Time management
- Social media and promotions
- Budget tracking
- Mail routing
- Prioritizing work
- Proofreading documents
- Office administration
- Bank deposit reconciliation
- Strong problem solver
- Conference planning
- Budget management
- Office management
- Data entry
- Scheduling meetings
- Administrative support
- Scheduling appointments
- Appointment scheduling
- Mail distribution
- Office equipment maintenance
Timeline
Office Professional
North Thurston School District
08.2024 - Current
Administrative Assistant
Pioneer Middle School
08.2022 - Current
Customer Service Representative
Regence Healthcare
05.2020 - 05.2022
Customer Service Representative
Triwest Healthcare Alliance
09.2019 - 05.2020
Certified Nursing Assistant
First Choice in Home Care
11.2011 - 08.2019
High School Diploma - undefined
Wahkiakum High School
Associates Degree - Business Administration
Southern New Hampshire University