Lacey Taylor
Burlington,Wy
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Cody Regional Health
12.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Paramedic
Cody Regional Health
09.2022 - Current
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Reduced response times by maintaining thorough knowledge of local geography and navigation routes.
- Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
EMT Advanced
Cody Regional Heatlh
4 2020 - Current
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Served as principal liaison between emergency medical response department and other city departments, public organizations and private agencies.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Organized paperwork such as charts and reports for office and patient needs.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Medical Scribe/ Medical Assistant
Cody Regional Health
02.2019 - Current
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts
- Transcribed sensitive documents with complete confidentiality
- Accepted dictated notes and produced professional documents with outlined information
- Accompanied physicians through day in fast-paced, stressful environments
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction
- Stayed on top of current patient loads to facilitate efficient and organized workflow
- Corrected grammar, spelling and syntax mistakes
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
EMT-BASIC
West Park Hospital
08.2015 - Current
- Responded to dispatched emergency assignments quickly and safely
- Assessed patient condition through physical and verbal exams and by collecting information from others at scenes
- Monitored patients for changes, and reviewed and revised plans accordingly
- Inspected ambulance's, medical supplies and equipment during down time
- Promoted team effort when working with dispatch center, external public safety agencies and health care providers
- Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked
- Demonstrated high standards of performance, including teamwork, communication and compassion
Patient Account Rep
West Park Hospital
04.2014 - 05.2015
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients
- Confidently and adeptly handled claim denials and/or appeals
- Updated patient financial information to guarantee accuracy
- Prepared billing correspondence and maintained database to organize billing information
- Verified patients’ eligibility and claims status with insurance agencies
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations
- Submitted electronic/paper claims documentation for timely filing
- Identified and resolved patient billing and payment issues
Customer Service/ Meat Wrapper/Sales
Cody Meat Country Store
05.2008 - 10.2012
- Greeted customers entering our store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Communicated with vendors regarding back order availability, future inventory and special orders
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Built long-term customer relationships and advised customers on purchases and promotions
- Helped drive sales goals and achieve monthly quotas
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
Education
Associate of Science - Paramedici
Northwest College
Powell, WY09.2022
EMT- Advanced -
NWC
Powell, WY2020
EMT-Certificate - Basic EMT
NWC
Powell, WY2015
GED -
CWC
Riverton, WY2001
Skills
- Close attention to detail
- Strong time management
- Document preparation
- Strong interpersonal skills
- Organized
- Customer service
- Self-motivated
- Excellent work ethic
- Data entry experience
Timeline
Paramedic
Cody Regional Health
09.2022 - Current
Customer Service Representative
Cody Regional Health
12.2021 - Current
Medical Scribe/ Medical Assistant
Cody Regional Health
02.2019 - Current
EMT-BASIC
West Park Hospital
08.2015 - Current
Patient Account Rep
West Park Hospital
04.2014 - 05.2015
Customer Service/ Meat Wrapper/Sales
Cody Meat Country Store
05.2008 - 10.2012
EMT Advanced
Cody Regional Heatlh
4 2020 - Current
Associate of Science - Paramedici
Northwest College
EMT- Advanced -
NWC
EMT-Certificate - Basic EMT
NWC
GED -
CWC
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