Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lacey Thompson

PCA / Housekeeper
Eustace,TX

Summary

Skilled in multitasking and time management, I excelled at Elara Caring by enhancing client well-being and ensuring high standards of cleanliness. As a confident communicator, I led teams at Family Dollar to achieve customer satisfaction, demonstrating exceptional service and organizational skills. My experience spans health, safety compliance, and quality assurance, driving positive outcomes in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Housekeeper

Private Clients
10.2023 - Current
  • Preforms deep cleaning tasks, such as scrubbing floors, sanitizing surfaces, and dusting etc.
  • Assists with laundry duties, including washing, drying and folding.
  • Maintains a professional demeanor at all times and upholds high standards of cleanliness and organization.

Personal Care Assistant

Elara Caring
09.2010 - Current


  • Provides personal care assistance to elderly clients in their homes.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Manages medication schedules and assist with medication administration.
  • Plans and prepares nutritious meals according to dietary restrictions.
  • Provides clients with housekeeping tasks and laundry.
  • Provides companionship and emotional support to clients.
  • Ensures safety and well being of clients at all times.

Customer Service Representative

GT Dream Homes
06.2010 - 11.2012
  • Managed high-volume inbound and outbound calls in a fast paced call center environment.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Assistant Store Manager

Family Dollar
01.2009 - 06.2010
  • Managed a team of sales associates in a retail environment.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures.
  • Resolved customer complaints and ensured high levels of customer satisfaction.
  • Preformed inventory management and maintained optimal stock levels.

Education

High School Diploma -

Open Doors Christian Academy
Gun Barrel City Texas
05.2001 -

Skills

  • Cleaning and organizing abilities

  • Time Management

  • Quality Assurance

  • Exceptional communicator

  • Health and safety compliance

  • Customer service-focused

  • Quality Assurance

Timeline

Housekeeper

Private Clients
10.2023 - Current

Personal Care Assistant

Elara Caring
09.2010 - Current

Customer Service Representative

GT Dream Homes
06.2010 - 11.2012

Assistant Store Manager

Family Dollar
01.2009 - 06.2010

High School Diploma -

Open Doors Christian Academy
05.2001 -
Lacey ThompsonPCA / Housekeeper